Tahmidur Chowdhury
Long Island City
Summary
Dynamic customer service professional with extensive experience at Emirates Airlines, excelling in operational coordination and passenger assistance. Proven ability to enhance customer satisfaction through effective problem-solving and meticulous attention to detail. Proficient in Microsoft Office Suite and Amadeus SAS, ensuring seamless check-in procedures and premium service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Emirates Airlines (Hallmark Aviation)
Long Island City
04.2024 - Current
- Company Overview: Hallmark Aviation - JFK International Airport
- Managed passenger check-in and boarding procedures efficiently.
- Assisted passengers with reduced mobility, ensuring comfort and care.
- Verified travel documents to comply with security protocols.
- Delivered premium service in airport lounges.
- Coordinated with airport departments to ensure smooth operations.
- Managed arrival flight clearance and related documentation.
- Hallmark Aviation - JFK International Airport
Passenger Service Agent
Swissport International
Long Island City
07.2024 - 04.2025
- Company Overview: JFK International Airport
- Managed passenger check-in and boarding procedures efficiently.
- Assisted passengers with reduced mobility, ensuring comfort and care.
- Verified travel documents to comply with security protocols.
- Handled lost baggage claims and provided timely resolutions.
- Delivered premium service in airport lounges.
- Coordinated with airport departments to ensure smooth operations.
- Managed arrival flight clearance and related documentation.
- JFK International Airport
Office Coordinator
Medical Care for Women,PC
Long Island City
04.2023 - 06.2024
- Managing daily office functions, including answering phones, greeting patients, and ensuring a clean and organized environment.
- Ordering supplies, managing inventory, and coordinating with vendors.
- Provided excellent customer service to patients, addressing their concerns, and ensuring a positive experience.
- Coordinating with healthcare providers to ensure efficient and effective patient care.
Pharmacy Technician
Long Island City Chemists
Long Island City
08.2022 - 04.2023
- Located, packed, and labeled medications accurately.
- Processed insurance claims and handled customer inquiries.
- Managed inventory to reduce discrepancies.
- Maintained paperwork and ensured compliance with regulations.
Sales Associate
Macy’s
Queens
10.2022 - 12.2022
- Company Overview: Queens Center Mall
- Assisted customers and addressed product inquiries.
- Maintained organized and well-stocked displays.
- Met monthly sales goals and supported team performance.
- Promoted sales events and seasonal promotions.
- Queens Center Mall
Education
Bachelor of Business Administration - Marketing
Leading University
Sylhet, BangladeshSkills
- Microsoft Excel & Office Suite
- Operational coordination
- Customer service
- Check-in procedures
- Passenger assistance
- Problem solving
- Data entry
- Amadeus SAS
- Adobe Photoshop
- Inventory & Insurance Processing
- Analytical Software
Languages
- English, Professional Proficiency
- Bangla, Native
- Hindi, Conversational
Leadership Extracurricular Activities
- General Secretary, Orpheus – Leading University
- Vice President, Leading University Social Services Club
- Senior Staff Reporter, Weekly Sanglap Newspaper & Sanglap24
- Member, Human Rights Commission of Bangladesh
Timeline
Passenger Service Agent
Swissport International
07.2024 - 04.2025
Customer Service Agent
Emirates Airlines (Hallmark Aviation)
04.2024 - Current
Office Coordinator
Medical Care for Women,PC
04.2023 - 06.2024
Sales Associate
Macy’s
10.2022 - 12.2022
Pharmacy Technician
Long Island City Chemists
08.2022 - 04.2023
Bachelor of Business Administration - Marketing
Leading University
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