Tahnee Craft
Holly Springs,MS
Summary
A dedicated and resourceful administrative professional with multi-industry experience, specializing in project management, facilities planning, communications and correspondence, stakeholder relations, office management, customer service, compliance, strategic planning, and budgeting and expenditures. A proven track record of providing support for technology, administrative services, and cost-planning efforts, ensuring streamlined operations to cultivate positive outcomes. Excels at launching programs/initiatives to introduce new equipment and resources, bolster efficiency, and better engage staff. A driven and savvy producer who promotes improved accuracy, efficiency, productivity for an entire office. Authorized to work in the US for any employer.
Overview
31
31
years of professional experience
Work History
Sr. Administrative Assistant
Nike
07.2022 - Current
- As an Assistant, I manage a broad range of responsibilities that keep the Senior Director and team operating smoothly. Key tasks include:
- Managing complex calendars and expenses
- Ensuring consistent and proactive communication between the Senior Director and Leadership Teams across EMEA and Global
- Handling sensitive and confidential information with discretion
- Being a visible on-the-floor contact for my manager, team, and stakeholders
- Building and maintaining a strong, collaborative network across teams and counterparts
- Coordinating meetings, travel, and logistics for my Senior Director
- Supporting event management
- Managing Purchase Orders
- Tracking travel, org charts, and FTO
- Providing backup support for other Assistants, including functional teams
- Ensuring timely information sharing across topics such as apps, training, and tools
Executive Assistant
Amazon-Memphis, TN
04.2019 - 01.2026
- Managed and completed expense reports for General Manager,
- Maintained schedules, planning events, coordinating meetings, and conferences for the Fulfillment Center Staff and Directors
- Owned and managed conference room coordination and room calendar management
- Conducted clerical duties, including full office management, responding to emails, preparing documents and presentations and internal information and platforms
- Typed meeting notes and created conference agendas
- Scheduled cost effective travel arrangements which include: airfare/hotel/ground transportation for Directors, General Manager, and Senior Leader(s) as needed
- Assisted with internal communications for associates and leadership among multiple platforms, interfaces, and programs
- Managed complex calendars and scheduling with diplomacy and discretion
- Worked closely with Workforce Management, Recruiting, Maintenance, Human Resources, and other teams within the FC
- Served as representative on department team-building activities and peer recognition
Executive Assistant
Fulfillment by Amazon
04.2019 - 10.2025
- I was responsible for multiple executives and a wide range of critical activities including complex calendar management, tracking key deliverables, coordinating travel and expenses, and organizing team activities and events (such as all team meetings and employee engagement activities). Other responsibilities include, but are not limited to, coordinating meeting agendas, space planning, and ad hoc project coordination.
- Working in a highly ambiguous environment, you will demonstrate initiative, complete tasks and projects quickly, and proactively take the appropriate action without having to know the total picture. You will learn organizational structures and objectives of the team you support, as well as build a strong internal network. You will apply superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests while maintaining flexibility, a sense of humor, and most importantly, grace under pressure. Over time, you will build deep and trusting professional relationships with the leader and their team, which will blossom into strong partnerships that provide opportunities for special projects with increased responsibility and long-term career growth.
- Key job responsibilities
- - Management of complex calendar and scheduling
- - Complex domestic and international coordination
- - Track and help drive completion of key deliverables and follow up on items
- - Manage expense report coordination and submission
- - Organize, execute and assist with team activities (meeting agendas, all-team meetings, off-sites, and team social events)
- - Work closely with leadership and other Executive Assistants to provide support to the organization
- - Management of team space, including office moves and reconfigurations
- - Ability to exercise good judgment in a variety of situations
- - Excellent administrative, technical and organizational skills
- - Be comfortable with ambiguity and be able to make autonomous decisions without guidance when appropriate
Regional Administrative Manager and Executive Assistant to Vice President
MCDONALD'S USA, LLC-Memphis, TN
04.2015 - 10.2018
- Managed and administered office systems and services. Led logistics and space planning within office.
- Acted as liaison to other departments and offices. Educated customers on best use of administrative services. Identified and implemented systems to streamline and gain efficiencies in work processes.
- Managed and leveraged vendors/supplies for cost-effective services. Coordinated projects, events, and major meetings as needed. Applied and managed execution of strategic plan for technology for entire office. Organized budget for facilities, administrative services, and technologies.
- Hired, trained, and managed 5 regional administrative team members.
- Evaluated, recommended, and implemented changes in administrative staffing to meet regional office needs.
- Initiated the transition to mobile-only environment generating a monthly savings of approximately $2000.00.
- Partnered with regional managers on safety and security workplace initiatives supporting 60+ employees.
- On-boarded 48 regional employees and facilitated 12 new Owner/Operators orientations over a 3-year period.
Administrative Coordinator/Regional Customer Service Representative
McDonald's USA, LLC-Memphis, TN
04.2013 - 04.2015
- Guided daily office functions while maintaining strong focus on customer service and relationship building. Ensured adherence to corporate regulations and conduct standards. Analyzed data to determine impact of department initiatives and implemented corresponding initiatives. Provided resources and support to achieve group and functional objectives. Reported and analyzed sales, identifying monthly and yearly variances. Redesigned regional website.
- Utilized Survey Monkey and Opinio to administer and analyze monthly consumer satisfaction surveys from over 700 regional restaurants. Provided results to designated Owner Operators for resolution.
- Orchestrated region-wide events involving 700 people, including Owner Operators, vendors, facilitators and staff. Managed budget in excess of $400,000.00
Center Director
SYLVAN LEARNING CENTER-Southaven, MS
08.2005 - 04.2013
- Oversaw day-to-day operations while maintaining strong focus on customer service and relationship building. Ensured adherence to corporate regulations and accreditation standards. Managed academic growth and provided quality instruction at all times. Planned and executed local market in accordance with national marketing and advertising.
- Directed sales process for new and potential enrollments. Established and maintained collaborative relationships with teachers, educational specialists, school administrators, and parent-teacher organizations. Hired, managed, and trained center employees. Motivated and continually developed center staff. Facilitated positive learning environment.
- Monitored and tracked center performance (revenues and expenses).
- Grew billable hours by 25% and average monthly revenue by 50%
- Managed office functions, including payroll, tuition billing and payment, human resources, staff supervision and purchasing.
- Analyzed and interpreted business reports and statistics.
Classroom Teacher
MEMPHIS CITY SCHOOLS-Memphis, TN
01.1995 - 01.2005
- Assisted in implementation of new curriculum. Established classroom policies and procedures. Promoted communication and cooperation among students, parents, and community leaders. Implemented use of technology in lesson prep and teaching. Trained new teachers on use of technology in classroom. Maintained accurate, complete, and appropriate records.
Education
Master's degree - Counseling
Grand Canyon University
05-2021
Bachelor's - Mathematics
Mississippi University for Women
Columbus, MS05-1995
Skills
- Time management
- Calendar management
- Organizational skills
- Executive administrative support
- Attention to detail
- Microsoft Office Suite
- Expense reporting
- Confidentiality and discretion
- Travel coordination
- High-level multitasking
- Vendor relations management
- Presentation development
- Calendar management mastery
- Human resources support
- Budget management experience
Timeline
Sr. Administrative Assistant
Nike
07.2022 - Current
Executive Assistant
Amazon-Memphis, TN
04.2019 - 01.2026
Executive Assistant
Fulfillment by Amazon
04.2019 - 10.2025
Regional Administrative Manager and Executive Assistant to Vice President
MCDONALD'S USA, LLC-Memphis, TN
04.2015 - 10.2018
Administrative Coordinator/Regional Customer Service Representative
McDonald's USA, LLC-Memphis, TN
04.2013 - 04.2015
Center Director
SYLVAN LEARNING CENTER-Southaven, MS
08.2005 - 04.2013
Classroom Teacher
MEMPHIS CITY SCHOOLS-Memphis, TN
01.1995 - 01.2005
Bachelor's - Mathematics
Mississippi University for Women
Master's degree - Counseling
Grand Canyon University