Tahnee Morales
New Bedford,MA
Summary
Empathetic and enthusiastic Customer Service professional transitioning into a Leave of Absence and Disability Administrator role. Proven ability to guide and oversee customers through stressful situations and complex policies while managing confidential information. Skilled in problem solving and resolution pertaining to sensitive circumstances while maintaining adherence to company policies and best practices.
Overview
8
8
years of professional experience
Work History
Customer Relations Senior Specialist
Jordan's Furniture
07.2025 - Current
- Handles specialized scheduling of pool table deliveries and bedding inspections, ensuring company procedures are adhered to.
- Manages day to day workload according to priority while working assigned tasks, ensuring timely completion.
- Effectively communicates company polices to customers to educate and foster understanding, providing real-time problem solving and resolution pertaining to their specific needs.
- Analyses various reports to identify potential discrepancies, ensure timely correction, and escalate when appropriate.
- Coordinates with internal employees and third party companies to track progress on warranty claims and service documents.
Customer Relations Specialist
Jordan’s Furniture
09.2023 - 07.2025
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed-through on all critical inter-departmental escalations to increase customer retention.
- Implemented company policies and procedures, promoting consistency in service delivery across all channels.
- Negotiated favorable outcomes between customers and the organization when resolving disputes or conflicts effectively.
Nanny
The Taylor Family
11.2022 - 05.2023
- Fostered a positive and nurturing environment to support the childs social and emotional growth.
- Managed day to day operations to maintain sleeping, eating and school schedules.
- Worked with parents to develop and promote positive behavior utilizing open communication and positive feedback.
Bartender
The Rub
12.2021 - 11.2022
- Provided excellent customer service during peak rush hours, special events, nights, and weekends.
- Performed opening and closing duties, printed sales reports, set up for incoming shifts, prepared cash drawers, and tracked inventory.
- Maintained a pleasant appearance of the workspace and kept the facilities well-stocked to provide the best customer experience possible.
Service Center Representative
Toyota
02.2020 - 10.2021
- Provided courteous and professional customer service, actively listened to customers, handled concerns quickly and escalated major issues accordingly.
- Answered constant flow of customer calls with minimal wait times, ensuring customer needs were met.
Administrative Assistant
Naval Undersea Warfare Center
08.2018 - 01.2020
- Provided excellent customer service while answering a multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Monitored supervisor's work calendar, scheduled appointments, meetings and travel coordination.
- Developed and updated correspondence, spreadsheets and databases.
Education
Associates Degree - Liberal Arts
Bristol Community College
06-2019
Skills
- Superior verbal and written communication
- Professional customer service
- MS Office Proficiency / Administration Procedures
- Judgement and Decision-Making abilities
- Experienced in Problem Solving and Resolution
- Highly organized and resourceful
- Compassionate approach
- Time Management
- Recordkeeping and Data Entry
Timeline
Customer Relations Senior Specialist
Jordan's Furniture
07.2025 - Current
Customer Relations Specialist
Jordan’s Furniture
09.2023 - 07.2025
Nanny
The Taylor Family
11.2022 - 05.2023
Bartender
The Rub
12.2021 - 11.2022
Service Center Representative
Toyota
02.2020 - 10.2021
Administrative Assistant
Naval Undersea Warfare Center
08.2018 - 01.2020
Associates Degree - Liberal Arts
Bristol Community College