Jennifer Casey
Summary
Dedicated Customer Relations Senior Specialist adept at managing customer inquiries and resolving issues efficiently. Known for strong problem resolution and advanced communication skills.
Overview
3
3
years of professional experience
Work History
Customer Relations Senior Specialist
Jordan's Furniture
Taunton
06.2023 - Current
Handled inbound and outbound calls to resolve customer inquiries, enhancing satisfaction.
Conducted follow-ups with customers on issues and part orders, ensuring timely resolution.
Resolved customer-related issues from warehouse and delivery teams proactively.
Addressed customer concerns on BBB and Yelp platforms promptly.
Processed protection claims and mattress warranty claims successfully.
Collaborated with merchandising and accounting teams to maintain accuracy and transparency.
Collaborated with management and colleagues to strengthen team dynamics and productivity.
Coordinated pool table installations while facilitating positive customer interactions.
Education
High School Diploma -
Franklin High School
Franklin06-2020
Skills
- Customer relationship management
- Customer relations
- Complaint handling
- Customer advocacy
- Call management
- Order tracking
- Warranty processing
- Report generation
- Quality assurance
- Technical troubleshooting
- Troubleshooting techniques
- Problem resolution
- Expert problem solving
- Critical thinking
- Continuous improvement
- Adaptability to change
- Time management
- Professionalism
- Professional demeanor
- Adaptability
- Strategic planning
- Crisis management
- Advanced communication
- Knowledge sharing
Timeline
Customer Relations Senior Specialist
Jordan's Furniture
06.2023 - Current
High School Diploma -
Franklin High School