Tahnieah Leach
Durham ,NC
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and engagement through exceptional communication and personalized service. Skilled in customer service, adept at creating tailored solutions that boost member participation and satisfaction. Demonstrates strong presentation skills and environmental awareness, ensuring positive outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Well Guide
Well
Chapel Hill, NC
09.2023 - Current
- Enhanced overall Well memeber’s participation by implementing engaging activities.
- Monitored, tracked and reported on member progress with wellness plans.
- Educated member on available wellness services and guided through process.
- Designed tailored wellness goals that increased members satisfaction and overall productivity.
- Improved members satisfaction by providing personalized attention and guidance on their wellness journey.
- Increased participation in wellness initiatives by effectively promoting and marketing available resources.
- Boosted member satisfaction by providing personalized health and wellness advice tailored to individual needs.
Beauty Advisor
Sephora
Durham, NC
06.2022 - 09.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Arranged merchandise to present visually appealing displays and attract clientele.
Assistant Teacher
Kiddie Academy
Cary, NC
06.2021 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Shift Leader
Burger King
Chadbourn, NC
07.2017 - 08.2019
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Public Health -
North Carolina Central University
Durham, NC05.2021
Diploma - High School
West Columbus High School
Cerro Gordo, NC06.2017
Skills
- Environmental awareness
- Presentation Skills
- Exceptional communication
- Cash handling
- Fast Learner
- Relationship Building
- Customer Service
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Calm Under Pressure
- Time Management
Timeline
Well Guide
Well
09.2023 - Current
Beauty Advisor
Sephora
06.2022 - 09.2023
Assistant Teacher
Kiddie Academy
06.2021 - 06.2022
Shift Leader
Burger King
07.2017 - 08.2019
Public Health -
North Carolina Central University
Diploma - High School
West Columbus High School