Nicolas Palm
Twin Falls,ID
Summary
Dynamic professional with a proven track record at Awol Adventure Sports, enhancing client safety and satisfaction through meticulous equipment maintenance and personalized guest relations. Excelled in team training at Chick-fil-A, significantly improving performance metrics. Skilled in POS System Operation and demonstrating exceptional customer focus.
Overview
2
2
years of professional experience
Work History
Kayak Guide, Zipline Guide
Awol Adventure Sports
05.2024 - Current
- Supported company marketing efforts through engaging social media content showcasing highlights from recent tours or upcoming events.
- Guided groups of up to 14 people on scheduled tours.
- Enhanced client safety by conducting thorough pre-trip briefings and equipment checks.
- Built personal relationships with guests to promote positive experiences.
- Reduced equipment damage through diligent maintenance, repair, and replacement of kayaks and gear as needed.
- Collaborated with other tour guides to provide a comprehensive and enjoyable experience.
Team Member/ Trainer
Chick-fil-A
01.2023 - 04.2023
- Collaborated with managers to identify specific training needs for individual departments or teams.
- Helped senior management build learning and development strategies focused on specific organizational needs.
- Produced detailed training reports to comprehensively assess employee performance.
- Reviewed training programs regularly and realigned strategies to meet changing needs.
- Tracked employees before, during, and after training to verify the attainment of training objectives.
Education
High School Diploma -
Canyon Ridge High School
Twin Falls, ID05.2024
Skills
- Environmental awareness
- Customer Focus
- POS System Operation
- Patience and composure
- Reliability and punctuality
- Customer Service
- Customer Satisfaction
Timeline
Kayak Guide, Zipline Guide
Awol Adventure Sports
05.2024 - Current
Team Member/ Trainer
Chick-fil-A
01.2023 - 04.2023
High School Diploma -
Canyon Ridge High School
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