Tahnisa Edwards
Phoenix,AZ
Summary
Solution-oriented Customer Support Specialist with proven skills in resolving routine and complex customer issues. Handles account inquiries and delivers support for technical and product issues. Well organized in managing completing priorities and thriving under stringent deadlines.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Cox Communications
10.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Processed payment via telephone with focus on accuracy and efficiency.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Maintained strict confidentiality of sensitive information while adhering to company policies regarding privacy protection.
- Developed positive relationships with clients, facilitating open communication regarding payment plans and overdue balances.
Food Delivery Driver
Door Dash
06.2023 - Current
- Handled deliveries on time while safely operating vehicle
- Managed multiple deliveries simultaneously by prioritizing orders on estimated arrival times at dropoff locations
- Provided exceptional customer service upon each interaction, fostering positive relationships with clients
- Verified order accuracy ensuring client satisfaction
Customer Support Specialist
Southwest Airlines
01.2022 - 06.2023
- Answered customer questions about policies and procedures with a friendly and knowledgeable approach
- Investigated and resolved customer concerns and problems to keep customers satisfied
- Assisted with flight reservations and changes
- Collaborated with co-workers to ensure a quality customer service experience
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
POST UNIVERSITY
WATERFORD, CT09.2021
Skills
- Technical Troubleshooting
- Interpersonal Skills
- Active Listening
- Effective Communication
- Poised Under Pressure
- Team Player
- Fun and Energetic
- Attention to Detail
Hobbies and Interests
- Family time with my children and loved ones
- Cooking
- Cosmetology
Timeline
Customer Care Representative
Cox Communications
10.2024 - Current
Food Delivery Driver
Door Dash
06.2023 - Current
Customer Support Specialist
Southwest Airlines
01.2022 - 06.2023
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
POST UNIVERSITY
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