Ebony S. Kidd-Coleman
Seattle,WA
Summary
Diligent and responsible receptionist with excellent history of operations with diligence in computer and office equipment. Driven Front Desk Agent highly skilled in managing private records, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Accustomed to working in fast-paced environments with the ability to think quickly and successfully, comfortable collaborating with team members and working independently.
Overview
10
10
years of professional experience
Work History
Patient Account Representative
Highline Medical Center
Burien, WA
07.2017 - Current
- Educate patients on state and federal statutes, rules and regulations governing Healthcare services
- Coordinated charitable, government and community resources for patients
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Facilitated on-going assessment of patient and family needs and implementation of interdisciplinary team care plan
- File administrative and confidential documents, photocopy an array of confidential documents, sort and deliver mail, schedule of conference room meetings for staff, and prepare various spreadsheets (Excel) and complete data entry tasks.
- Answers and routes telephone calls, direct the calls to appropriate departments and personnel
- Electronically submitted bills according to compliance guidelines
- Reconciled statements with patient records
- Contacted patients after insurance was calculated to obtain payments
Patient Accounts Representative
Country Doctor
Seattle, WA
03.2016 - 07.2017
- Maintain a working knowledge of the health plans with which The Doctors Clinic contracts. Identify internal and external resources to answer questions and resolve detailed problems
- Process changes in demographic and/or transaction information, insurance changes, charge adjustments, diagnosis updates, service date changes, etc. Investigate and resolve credit balances on private accounts
- Politely assisted customers in person and via telephone, Answers and routes telephone calls
- Audit accounts for accuracy and resolve account discrepancies, Accurately enters/ updates patient information in Nextgen verifies insurance eligibility, financial status and assigns correct pay type. Performs other duties related as assigned
Patient Care Coordinator
Swedish Medical Group- Heart and Vascular Clinic Cherry Hill
Seattle, WA
03.2013 - 02.2016
- Ability to check-in patients, verify demographic information (registration) Collect insurance, information/scanning insurance cards, collect co-pays and balances Schedule patient appointments (link referrals, appt.scheduled on correct template; document appt.notes etc.)
- Knowledge of HIPPA; knowledge of Mychart; Mychart registration, Mychart Billpay, understanding of what patients can view etc.Ability of Outlook & Call Schedule. Scheduling from the orders; Ability to schedule test, knowledge of Physicians patients/ability to view Provider's schedules via MultiProvider Schedule, ability to schedule correctly and efficiently
- Obtains current patient information from established and new patients
- Accurately enters/updates patient information in practice management system. Identifies payer source, verifies insurance eligibility, financial status and assigns correct pay type
- Worked with patients to ensure effective scheduling of tests and procedures
Education
Associate of Applied Science -
The Art Institute of Seattle
Seattle, WA06.2010
Skills
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Proficient in cash management
- Cash flow management
- Credit card processing
- Multi-line phone talent
- POS systems expert
- Medical terminology knowledgeable
- Ability to accept responsibility while consistently meeting deadlines
- Epic, GE Works, Cerner Proficient
- Knowledgeable in varied clerical functions and office procedures
- Medical Coding
- Medical Billing
Timeline
Patient Account Representative
Highline Medical Center
07.2017 - Current
Patient Accounts Representative
Country Doctor
03.2016 - 07.2017
Patient Care Coordinator
Swedish Medical Group- Heart and Vascular Clinic Cherry Hill
03.2013 - 02.2016
Associate of Applied Science -
The Art Institute of Seattle