TAHRINA KHAN
Overview
7
7
years of professional experience
Work History
Service Desk Agent
SAIC
Manassas
11.2023 - 06.2024
- Provided IT support to internal users, resolving 95% of technical issues on first contact
- Demonstrated expertise in network troubleshooting, including diagnosing connectivity issues, locating IP or TCP/IP addresses, and configuring VPN software to support remote users
- Utilized Active Directory to manage user accounts, ensuring smooth access for over 200 users
- Diagnosed and resolved software and hardware issues on Windows 11 operating system, minimizing user workflow disruption
- Troubleshot and resolved email issues, particularly in MS Outlook, improving synchronization efficiency by 30%.
Intern
Prince William County Government
07.2023 - 08.2023
- Acquired knowledge of fleet maintenance practices, vehicle procurement, and cost-effective fleet replacement strategies
- Collaborated with diverse teams, contributed to meetings, and presented findings and recommendations to stakeholders.
Ecommerce Personal Shopper
Walmart
06.2019 - 11.2023
- Utilized effective communication and problem-solving skills to address customer needs, resulting in a 98% positive feedback rating
- Developed and maintained constructive working relationships with supervisors and coworkers
- Demonstrated a high level of responsibility, maturity, and initiative toward individuals.
Cashier
Walmart
06.2018 - 06.2019
- Assisted customers with purchases, maintaining a 98% transaction accuracy rate
- Checked identification for restricted items and maintained inventory organization.
Cashier
Sam's Club
06.2017 - 06.2018
- Managed various payment methods, providing outstanding customer service and earning a 95% positive feedback rating from customers
- Promoted sales, contributing to a 10% increase in store revenue.
Education
Associate degree in information technology -
Northern Virginia Community College
01.2021
Bachelor of Science: Information Technology -
George Mason University
12.2020
Skills
- Windows
- Android
- IOS
- Active Directory
- PowerShell Admin
- ServiceNow
- SQL
- Microsoft Access
- Microsoft 365
- MATLAB
Timeline
Service Desk Agent
SAIC
11.2023 - 06.2024
Intern
Prince William County Government
07.2023 - 08.2023
Ecommerce Personal Shopper
Walmart
06.2019 - 11.2023
Cashier
Walmart
06.2018 - 06.2019
Cashier
Sam's Club
06.2017 - 06.2018
Associate degree in information technology -
Northern Virginia Community College
Bachelor of Science: Information Technology -
George Mason University
Projects Activities
- Capstone IT Projects: IT 492 & IT 493: Senior Design Project I& II
- Team Collaboration: Worked towards achieving project goals and made valuable contributions throughout the entire process.
- Professional Presentations: Delivered professional presentations to business leaders, effectively communicating project progress, challenges, and solutions.
Leadership Experience
- Led a team of 5 in designing and implementing a group study, demonstrating effective problem-solving skills by addressing logistical challenges and ensuring smooth execution of study sessions.
- Trained new associates, improving team productivity by 20%.
- Delivered public speeches, enhancing communication and presentation skills.
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