Tahsinah Ali Gaylord
Summary
Dynamic professional with a proven track record in front office management and customer service excellence, notably at Pimlico Motors. Skilled in data entry and guest relations, I excel in creating welcoming environments and enhancing customer satisfaction.
My attention to detail and ability to foster positive relationships have consistently improved operational efficiency and client engagement.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
23
23
years of professional experience
Work History
Front Desk Receptionist
Old Town Hotel Group LLC
06.2024 - 02.2025
- Greeted guests and residents at front desk and engaged in pleasant conversations while managing residents needs.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled repairs with maintenance for residents.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Due to the hotel converting to a homeless shelter managed low-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced residents satisfaction by providing efficient and professional front desk services
- Handled sensitive resident information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Crew Team Member
QSR Route McDonald's
11.2019 - 04.2021
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter and drive-thru
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Became familiar with products to answer questions and make suggestions.
- Greeted customers at drive-thru and took food orders.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Cleaned and maintained all areas of restaurant to promote clean image.
Administrative Assistant
Pimlico Motors
06.2012 - 09.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, reminding customers to make that car payment, addressing concerns effectively, and building strong relationships.
- Ensured accurate car payments and bank deposits, record-keeping with diligent data entry and database management for vital company information.
Erotic Fitness Instructor
BodyTalk LLC
09.2005 - 06.2007
- Developed tailored dance routines for clients to achieve fitness goals and enhance overall health.
- Enhanced client engagement by introducing high energy, conducting dynamic and motivating fitness classes.
- Clean upkeep of the gym and dance poles
- Conducted fitness workshops to educate participants on exercise techniques and nutrition.
- Delivered high-quality fitness experiences by keeping up-to-date with latest exercise trends.
- Taught proper exercise form to minimize risk of injury and maximize results.
Cashier
FYE Music Store
09.2001 - 02.2003
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers determine their music needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with my boss and customers to encourage more variety of music to repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Carver Vo Tech Highschool
Baltimore, MDSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Hospitality services
- Filing
- Front office management
- Guest relations
- Data entry
Timeline
Front Desk Receptionist
Old Town Hotel Group LLC
06.2024 - 02.2025
Crew Team Member
QSR Route McDonald's
11.2019 - 04.2021
Administrative Assistant
Pimlico Motors
06.2012 - 09.2015
Erotic Fitness Instructor
BodyTalk LLC
09.2005 - 06.2007
Cashier
FYE Music Store
09.2001 - 02.2003
Carver Vo Tech Highschool
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