Open To Work
Tai Bishop
Lyons,OH
Work Preference
Summary
Detail-oriented Software Engineer with strong skills in software development, technical support, and problem analysis. Proven ability to contribute to technical documentation and participate in agile ceremonies, ensuring project transparency and alignment with business requirements.
Overview
1
1
Certification
5
5
years of professional experience
Work History
IT Support Specialist
TD Bank
Toronto, Canada
11.2021 - 07.2026
- Provided technical support to employees for hardware and software issues, ensuring prompt resolution of inquiries.
- Utilized remote login tools to resolve client technical and product inquiries effectively.
- Documented troubleshooting procedures for common technical issues to streamline support processes.
- Maintained user accounts and permissions in IT management systems to ensure security and accessibility.
- Collaborated with internal teams to deliver accurate information to customers and service accounts.
IT Analyst Access Management
TD Bank
Toronto, Canada
04.2022 - 05.2024
- Conducted risk assessments to identify vulnerabilities in identity management.
- Reviewed access requests to ensure proper authorization levels were maintained.
- Analyzed identity access management processes for compliance and efficiency.
- Deployed Identity Governance and Administration tools such as SailPoint IdentityIQ or IBM Security Identity Manager.
Software Engineer II
TD Bank
Toronto, Canada
11.2021 - 04.2022
- Developed innovative software solutions that improved banking services and user experience.
- Collaborated with cross-functional teams to define project requirements and specifications, ensuring alignment with business needs.
- Contributed to the creation of technical documentation for software applications and procedures.
- Participated in agile ceremonies to promote team collaboration and enhance project transparency.
Education
Master of Science - Infomatics
University of Maryland Global Campus
Hyattsville, MD06-2027
Bachelor of Arts - Information Technology
Southern New Hampshire University
Hooksett, NH09-2022
Skills
Certification
- Google Project Management | Specialization
- Google IT Support Professional Certificate
- Enterprise System Management and Security
Timeline
IT Analyst Access Management
TD Bank
04.2022 - 05.2024
IT Support Specialist
TD Bank
11.2021 - 07.2026
Software Engineer II
TD Bank
11.2021 - 04.2022
Master of Science - Infomatics
University of Maryland Global Campus
Bachelor of Arts - Information Technology
Southern New Hampshire University