Tai Collins

Developed strong relationships with clients, ensuring repeat business and referrals for new clients.

• Conducted comprehensive financial analyses to determine client eligibility for various loan products.
• Analyze and review credit reports to determine eligibility for financing options
• Advice clients on course of action required to obtain financing and or improving elements that determine eligibility.
• Consistently met or exceeded monthly sales goals through effective pipeline management and proactive follow-up with leads with a average of 4-5 hours of talk time and over 100 dials per day.
• Negotiated favorable deal terms for borrowers while balancing bank requirements for profitability.

• Planned and maintained schedules for up to 9 employees and delegated assignments to meet coverage and service demands while performing monthly, quarterly and yearly reviews.
• Performed and taught monthly and quarterly branch audits.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Expanded business through effective network development, identifying new, and prospective members.
• Oversaw Regulation and in house policy and procedure training.
• Cross-trained and provided backup support for organizational leadership.
• Assisted in career development and personal goals.

• Originated, reviewed, closed and administered member loan proposals.
• Proactively identified solutions for customers experiencing credit issues.
• Closed on all Consumer Loans for specific location.
• Maintained comprehensive knowledge of various loan products offered by Ent, enabling effective guidance for clients seeking appropriate financing solutions.

• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.
• Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
• Cross-trained and provided back up for customer service managers

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Helped customers complete purchases, locate items, and join reward programs.