Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Tai Nguyen

Aurora,United States

Summary

I’m passionate about leveraging technology to streamline operations, build scalable and well-structured systems, and align solutions with business objectives—empowering organizations across industries to operate more efficiently, adapt rapidly, and achieve lasting impact

Overview

7
7
years of professional experience

Work History

Operations Specialist

Four Star Realty
Denver, CO
03.2023 - Current
  • Operational Leadership & Portfolio Governance
    Provides leadership and operational oversight across diverse real estate and property management portfolios. Ensures full compliance with internal policies, regulatory standards, and industry best practices. Aligns cross-functional teams to deliver consistent service quality and performance outcomes as a systems leader.
  • Enterprise Communication & Stakeholder Management
    Serves as the central point of coordination for internal and external stakeholders, including asset managers, property management teams, managed service providers, third-party vendors, and IT leaders. Drives clarity and alignment during property transitions by formalizing scopes of work, deliverables, and timelines. Facilitates internal communication for high-impact projects.
  • Yardi Platform Ownership & System Configuration
    Acts as the business owner and administrator for the Yardi ecosystem. Leads configuration and ongoing management of property portfolios, unit records, and tenant profiles. Gathers and translates business requirements into actionable user stories. Oversees report generation and dashboard development to enable real-time visibility into portfolio performance and KPIs.
  • Data & Migration Strategy
    Leads organization data transition efforts, ensuring seamless migration of structured property, tenant, and financial data across platforms (e.g., Yardi, Site Manager). Develops detailed data workflows, QA protocols, and governance models to maintain integrity, accuracy, and security throughout system transitions. Collaborates closely with technical teams to mitigate risk and ensure operational continuity.
  • Automation & Process Optimization
    Champions the deployment of low-code/ code automation solutions using tools such as Zapier, JotForm, and API integrations. Identifies operational bottlenecks and designs scalable, tech-enabled workflows that streamline processes, eliminate redundancies, and enhance cross-functional productivity.

Supply Chain Management

Myco Technology LLC
Aurora, CO
08.2022 - 02.2023
  • B2B Sampling Program Leadership
    Owns and drives the end-to-end B2B sampling process across global markets, ensuring timely and accurate product shipment to high-value prospects and leads. Operates at the intersection of logistics and CRM, leveraging platforms including Salesforce, Microsoft Dynamics, Rapid, DHL, FedEx, and Concur to manage workflows with precision and scalability.
  • Process Optimization & Cross-Functional Enablement
    Leads continuous improvement initiatives by identifying inefficiencies, refining operational workflows, and aligning cross-functional teams through data flow mapping, visual documentation, and interactive training assets. Translates complexity into actionable process enhancements that drive measurable gains in efficiency and accountability.
  • CRM Quality Assurance & System Integration
    Acts as CRM SME for QA testing and configuration validation. Develops detailed test plans and user scenarios to verify that system enhancements align with the business needs of Supply Chain Management. Ensures full integration across CRM and downstream systems, safeguarding continuity in day-to-day operations and data integrity.
  • Technical Investigation & Root Cause Analysis
    Applies analytical and technical expertise to diagnose discrepancies across supply chain transactions. Collaborates with stakeholders to resolve system issues, uncover root causes, and implement preventive solutions—minimizing operational risk and maximizing platform stability.

Commercial Operations Specialist

Avanir Pharmaceuticals
Aliso Viejo, CA
10.2018 - 11.2021
  • Salesforce CRM Program Ownership
    Leads end-to-end management of Salesforce CRM initiatives within Sales Operations, ensuring application testing, system enhancements, and deployment align with enterprise IT compliance standards. Oversees documentation and project timelines to drive scalable adoption and future-proof system functionality.
  • Cross-Functional Workstream Coordination
    Drives and synchronizes multiple workstreams across Sales, Commercial Operations, and Product teams to support CRM improvements, process automation, and code validation. Ensures alignment on technical priorities to optimize delivery velocity and cross-team collaboration.
  • Quality Assurance & Systems Integration
    Designs and executes detailed QA test plans for Salesforce enhancements, validating system stability, data integrity, and business alignment. Oversees CRM integration with downstream systems to support seamless day-to-day operations and mitigate platform risk.
  • End-User Enablement & Training
    Delivers end-user onboarding and training using Salesforce and Axtria, with an emphasis on compliance, data quality, and scalable platform usage. Provides ongoing support and resolves field inquiries to ensure high adoption and operational consistency.
  • Data Analytics & Reporting Automation
    Generates actionable insights from internal and external prescription data using Salesforce, Tableau, and advanced Excel functions such as nested VLOOKUPs. Builds intuitive dashboards and reports to inform decision-making for commercial leadership and cross-functional teams.

Education

Certificate of Completion - Project Management

University of Denver
12.2024

Bachelor's Degree - Information Systems & Accounting

Mihalo College of Business and Economics
01.2018

Bachelor's Degree - Accounting

California State University, Fullerton
05.2016

Skills

  • Business Operations
  • Process Improvement
  • Project Management
  • Technology Leader
  • Cross-functional Liaison
  • Business Systems
  • SQL
  • Salesforce
  • Yardi Systems
  • Data Migration
  • Java
  • Implementing Solutions
  • People Management
  • Training
  • Agile Methodology
  • Zapier

Timeline

Operations Specialist

Four Star Realty
03.2023 - Current

Supply Chain Management

Myco Technology LLC
08.2022 - 02.2023

Commercial Operations Specialist

Avanir Pharmaceuticals
10.2018 - 11.2021

Certificate of Completion - Project Management

University of Denver

Bachelor's Degree - Information Systems & Accounting

Mihalo College of Business and Economics

Bachelor's Degree - Accounting

California State University, Fullerton

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