Tai Wisher
Customer Service
Suffolk,VA
Summary
A highly-motivated worker with a strong background in customer service-focused roles with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively supervised/unsupervised while quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Store Manager
The UPS Store
Suffolk, VA
09.2023 - Current
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Recruits, hires, and trains initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Resolved technical issues with equipment complications.
- I am a notary public.
Salon Owner/Master Stylist
ElleBellez Only, Full-Time, 40 hours a week
Chesapeake, VA
09.2011 - Current
- Manages salon business, including operations budgeting, accounts payable and accounts receivable and payroll.
- Creates and implements marketing and advertising strategies to support revenue goals and promote strategic growth.
- Develop pricing structures according to market analytics and emerging trends.
- Maintains up-to-date on regulatory changes affecting business operations.
- Handles administrative functions, answering calls, scheduling, and composing newsletters.
- Promotes business on social media platforms to maximize brand identity and generate revenue.
- Establishes favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Develops and maintain detailed track records of client preferences and product needs to effectively schedule appointments, maintain inventory and optimize customer service.
- Uses strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Fosters clean and sanitary work environment to protect customers and staff from infection.
- Color, cut and install extensions according to style photos and client specifications.
- Integrates new and trending techniques to serve customer needs and diversify offerings.
- Recommends treatment and styling products to customers to meet current needs or resolve specific concerns.
- Analyzes client's hair and physical features to determine style and cut plans.
Sales Associate
7-Eleven, Part-Time, 25 hours a week
Portsmouth, VA
03.2018 - 02.2020
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Verified customer age requirement for alcohol or tobacco purchases.
- Kept track of expiry dates and sell the perishable items accordingly.
- Balanced cash drawer at the end of shift.
- Followed the workplace safety protocols issued by OSHA.
Education
Cosmetology -
Rudy And Kelly Academy
Virginia Beach, VA09.2011
B.S. Business Administration - Completed 15 + Credit Hours towards degree
Saint Paul's College (Aug 2002-May 2003)
Lawrenceville, VAB.S. Business Entrepreneurship - Completed 30 + Credit Hours towards degree
Norfolk State University (August 2003-May 2005)
Norfolk, VASkills
- Customer Service
- Time Management
- Attention to Detail
- Office Administration
- Data Management
- Team Collaboration and Leadership
- Strong Written/Oral Communication
- Record Keeping and Maintenance
- Microsoft Office Suite
- Keyboarding, 40 wpm
Professional Memberships
- Virginia Department of Professional and Occupational Regulation
- Small Business Association
Professional References
- Morgan Salon Owner, (757) 354-2493, Morgan@thelussobrand.com
- Christopher Morgan, Store Manager, (757)409-1073, crmorg757@gmail.com
Timeline
Store Manager
The UPS Store
09.2023 - Current
Sales Associate
7-Eleven, Part-Time, 25 hours a week
03.2018 - 02.2020
Salon Owner/Master Stylist
ElleBellez Only, Full-Time, 40 hours a week
09.2011 - Current
Cosmetology -
Rudy And Kelly Academy
B.S. Business Administration - Completed 15 + Credit Hours towards degree
Saint Paul's College (Aug 2002-May 2003)
B.S. Business Entrepreneurship - Completed 30 + Credit Hours towards degree
Norfolk State University (August 2003-May 2005)