Taia Charles
Logan
Summary
I am someone who is very proactive, dependable, detail oriented, and a team player. I've always been committed to maintaining professional relationships to increase profitability and drive business results. I am always eager to learn new aspects about my role in the company to better help my team/company. I have been in the customer service industry since I was 15. I love helping people with all aspects in their life,
Overview
6
6
years of professional experience
Work History
Dispatcher
Fox Pest Control
08.2023 - Current
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Coordinated with the sales team to get customers scheduled in a timely manner that best fits both the customer and technician.
- Communicated daily with the technicians, branch and service managers to make sure all routes are tight and communicate any changes or policies.
- Communicate and answer any questions regarding schedules with co workers in a timely manner to get customers scheduled.
Administrative Assistant & Document Controller
Baer Welding Co
11.2022 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Scheduled office meetings and client appointments for staff teams.
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Updated databases and spreadsheets regularly to track progress.
- Supported workflow of daily administrative tasks to achieve targets and deadlines.
- Paid any invoices according to the deadline.
- Itemized all receipts, according to which project they were for.
- Assisted the project manager and office manager with any tasks they were not able to get to that day.
- Scheduled any shipments to meet project deadlines.
- Logged all expenses per job to stay within the projects budget using excel.
Customer Loyalty Representative
Vivint Home Security
08.2022 - 11.2022
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Billing and Returns Agent
ICON Health & Fitness
04.2021 - 10.2021
- Answered inbound calls in a fast-paced environment, handled customer questions and concerns in a professional manner.
- Handled and settled disputes
- Resolved conflicts in a efficiently manner
- Educated customers about the products
Accounts Payable Specialist
AutoSource
06.2019 - 03.2020
- Completed payments by working with multiple systems and payment methods.
- Delivered payments to vendors based on internal schedules and established payment agreements.
- Entered accurate supplier, invoice, and payment information into accounting software.
- Helped vendors and employees resolve various inquiries.
Education
Master Esthetics - Esthetics
Bridgerland Applied Technology College
Logan, UT05.2022
High School Diploma -
Logan High School
Logan, Ut06.2016
Skills
- Product sourcing
- Inventory sourcing
- Freight coordination
- File documentation
- Administrative support
- Data Accuracy
- Office Supplies and Inventory
- Excel Spreadsheets
Timeline
Dispatcher
Fox Pest Control
08.2023 - Current
Administrative Assistant & Document Controller
Baer Welding Co
11.2022 - 08.2023
Customer Loyalty Representative
Vivint Home Security
08.2022 - 11.2022
Billing and Returns Agent
ICON Health & Fitness
04.2021 - 10.2021
Accounts Payable Specialist
AutoSource
06.2019 - 03.2020
Master Esthetics - Esthetics
Bridgerland Applied Technology College
High School Diploma -
Logan High School
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