Taiama Ferreira
Kissimmee
Summary
Dynamic business development manager at Qualify Enterprise Inc. with a proven track record in enhancing revenue through strategic pricing and innovative sales programs. Skilled in conflict management and data-driven decision making, I excel at fostering team collaboration and achieving high customer satisfaction rates. Passionate about creating impactful solutions that drive growth.
Overview
21
21
years of professional experience
Work History
Sales Associate
Tommy Hilfiger
8200 Vineland Ave Suite 200, Orlando, FL 32821
11.2025 - Current
- Facilitated exceptional customer interactions to improve overall satisfaction.
- Managed transaction processing through point-of-sale systems, enhancing operational efficiency and customer experience.
- Assisted in inventory management and restocking merchandise on sales floor.
- Collaborated with team members to achieve daily sales targets consistently.
- Implemented visual merchandising strategies to optimize product presentation.
- Analyzed customer feedback to identify areas for service improvement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Led promotional events, driving customer engagement and increasing brand awareness.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Analyzed customer needs and delivered appropriate products and services to effectively solve challenges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Import and Export Coordinator
Qualify Enterprise Inc
MINNEOLA, florida
01.2015 - Current
- Resolved issues related to shipping delays or damaged cargo.
- Negotiated rates with freight forwarders and transportation providers to secure cost-effective solutions for clients.
- Prepared necessary documentation for imports and exports, including commercial invoices, packing lists, and certificates of origin.
- Liaised with government agencies such as customs authorities or port officials when needed.
- Maintained updated records of all shipments in company database.
- Coordinated import and export activities for various clients.
Manager of Business Development and Sales
Qualify Enterprise Inc
Minneola, florida
01.2015 - Current
- Resolved faulty product complaints with replacement and return policies.
- Maintained supply quality by enforcing procurement policies and procedures.
- Developed and controlled sales programs through staffing and training initiatives.
- Established and recommended equipment purchases from client requirements.
- Sustained high customer satisfaction rates with problem resolution and feedback loops.
- Elevated team productivity using practical training and motivational strategies.
Security Coordinator
Qualify Enterprise Inc
MINNEOLA, florida
01.2015 - Current
- Responded promptly to emergency situations requiring immediate attention or intervention by Security Manager.
- Oversaw employee terminations, reinstatements and certifications in line with team objectives.
- Identified program issues, security requirements and optimal solutions for program needs.
- Managed purchase orders and contracts for security systems and software.
- Participated in regular training exercises to enhance performance and improve overall job proficiency.
- Maintained up-to-date knowledge of TSA rules, regulations, and changes in security protocols.
Human Resources Generalist
Qualify Enterprise Inc
Clermont, Florida
01.2005 - Current
- Review, update, and revise company hiring practices, vacation, and other human resources policies to ensure compliance with OSHA and all local, state, and federal labor regulations
- Running payroll in a bi-weekly rate as well as running the sales department
- By creating and maintaining a positive and responsive work environment, we raised employee retention rates by over 10% to achieve greater than 90% employee retention over a 2-year period
- Developed recruitment programs to successfully increase minority recruitment and meet affirmative action requirements
- Led development team to make all security needs required by TSA and all safety contracts
Education
Project Management certification -
02-2025
Skills
- Can handle multiple contracts at once
- Conflict management
- Contract management
- Team player
- Staff training and development
- Networking events
- Excellent time management skills
- Professionalism
- Profitability assessments
LANGUAGE
portuguese Native
spanish Fluent
english Fluent
Timeline
Sales Associate
Tommy Hilfiger
11.2025 - Current
Import and Export Coordinator
Qualify Enterprise Inc
01.2015 - Current
Manager of Business Development and Sales
Qualify Enterprise Inc
01.2015 - Current
Security Coordinator
Qualify Enterprise Inc
01.2015 - Current
Human Resources Generalist
Qualify Enterprise Inc
01.2005 - Current