Taiba Khalifa

•Greeted customers upon arrival, provided assistance with inquiries and directed them to the appropriate department.

• Verified guest identification documents prior to check-in ensuring compliance with legal requirements.

• Maintained an up-to-date knowledge of hotel products, services, pricing plans and policies.

• Lead employee relations through effective communication, coaching, training, and development.

• Organized, maintained and updated information in computer databases.

• Verified that all general manufacturing processes met high quality standards.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
• Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
• Assisted quality assurance by inspecting items and removing defective parts.
• Continuously checked products for quality assurance according to strict guidelines.
• Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.

• Maintained up-to-date knowledge of product and service changes.
• Refunded money and adjusted bills to resolve customer service or billing complaints.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Met customer call guidelines for service levels, handle time and productivity.
• Built strong relationships with customers and colleagues by providing friendly and personable service.