Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
References
Timeline
Generic

Taibah Afroze

PLANO,TX

Summary

I am a committed individual in all parts of my life with a history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am able to pick up on new techniques and assignments quickly and efficiently to be able to help any team get back on track with an extra set of hands on deck.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Analyst

IntegriChain
Philadelphia, PA
11.2021 - Current
  • Developed dashboards to track productivity and expedite remediation of issues.
  • Reported on common sources of technical issues or questions and made
    recommendations to product team after completing testing on the system.
  • Documented procedures for performing tasks such as admin fee and rebates for multiple customers and systems.
  • Performed quality assurance to validate over twenty-five admin fee and rebate payment packets on a monthly and quarterly basis.
  • Utilized formulas to extract data from queries into Excel spreadsheets.
  • Combines multiple sources of data and large data sets to develop reports.
  • Assisted in training staff on how to use analytical tools effectively on various platforms.
  • Created reports, presentations, and other documentation for clients.
  • Participated in daily meetings with management to assess and address issues and identify and implement improvements.
  • Approached customers and engaged in conversation through use of effective
    people skills on a weekly or monthly basis.
  • Maintained open communication with team members and clients, resulting in successful project outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Pharmacy Technician

CVS Pharmacy
Easton, PA
07.2018 - 02.2021
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Answered telephones to respond to questions or requests.

Education

Bachelor of Science - Biology

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
05-2021

Minor - Digital Media

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
05-2021

Skills

  • Microsoft Office Expertise
  • Adobe Creative Suite (Photoshop, Illustrator, Premiere)
  • Final Cut Pro X Proficient
  • Figma Proficiency
  • Task Prioritization
  • Team Collaboration
  • Customer Presentations
  • Attention to Detail
  • Workflow Analysis
  • Documentation and Reporting
  • System Analysis
  • Visual Design
  • Photo Editing
  • Design Validation
  • Technical Design
  • Functionality Testing

Languages

Urdu
Professional
Hindi
Professional

Affiliations

  • Outside if the office I like to spend my time in creative spaces which include film photography, video editing, where I have formal and non-formal training in Final Cut Pro and Adobe Suite.

Certification

  • UX Design Fundamentals Certificate - (Feb 2024)
  • Certified in Microsoft Word (2015)
  • Certified in Microsoft Excel (2016)

References

References available upon request.

Timeline

Analyst

IntegriChain
11.2021 - Current

Pharmacy Technician

CVS Pharmacy
07.2018 - 02.2021

Bachelor of Science - Biology

East Stroudsburg University of Pennsylvania

Minor - Digital Media

East Stroudsburg University of Pennsylvania

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Taibah Afroze