Summary
Overview
Work History
Education
Skills
Timeline
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Taichae T. Clark

Rosedale,Maryland

Summary

Dedicated to making a meaningful impact on individuals' lives through comprehensive medical support. The commitment extends beyond paperwork, emphasizing personal connections with patients and navigating authorizations with warmth. Detail-oriented and proactive professional, ensuring precision in patient care and proficiency in Epic and RIS. Versatile skills in Google and Microsoft contribute to enhancing the overall patient experience. Compassion extends to animals, reflecting an authentic, empathetic approach and driving the desire to positively contribute to both human and animal lives daily.

Overview

6
6
years of professional experience

Work History

Vet Assistant

Towson Veterinary Hospital Inc
Towson, MD
03.2024 - Current
  • Thrived in a fast-paced veterinary clinic, effectively managing a diverse range of tasks from cleaning kennels and feeding animals to assisting with appointments.
  • Demonstrated strong organizational skills and a proactive approach, ensuring a well-maintained and efficient environment for both staff and patients.
  • Showcased flexibility by seamlessly supporting various clinic functions, always ready to step in where needed.
  • Built positive rapport with clients and colleagues through a warm, helpful attitude and a willingness to support wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

Volunteer

MD SPCA
07.2023 - Current
  • Improved animal care by assisting in daily feeding, grooming, and exercise routines.
  • Assisted in maintaining a clean, safe, and comfortable environment for both animals and visitors at the shelter.
  • Provided emotional support to animals through regular interaction, playtime, and companionship during their time at the shelter.

PSR/Tech-Aid

Advanced Radiology
07.2022 - Current
  • Checked in both inpatients and outpatients, ensuring a smooth process
  • Registered patients using Epic and RIS systems
  • Took and processed payments for services
  • Greeted patients warmly, promptly resolving concerns
  • Managed daily administrative tasks, including sending and receiving faxes and reports
  • Improved patient satisfaction through exceptional customer service during check-in and check-out
  • Enhanced office efficiency by directing calls on multi-line phone systems
  • Appointment scheduling
  • Verification for accurate billing
  • Provided reliable information on appointment scheduling, insurance coverage, and office policies

Cashier

Wawa
12.2022 - 01.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Vet Office Assistant

Heston Veterinary Medical Center, Mail
06.2018 - 08.2018
  • Welcomed and assisted patients, providing warm and welcoming greetings upon arrival
  • Managed filing system, ensuring organized and accessible records
  • Cleaned and maintained exam rooms, disinfecting tables
  • Maintained a clean and orderly workspace by cleaning windows, folding towels, and taking out trash
  • Prepared vaccinations and assisted in the preparation of lasers
  • Improved guest satisfaction with a friendly and approachable demeanor, promptly addressing inquiries
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace
  • Increased customer satisfaction by providing professional and courteous front desk support
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries
  • Managed daily data entry, ensuring accuracy and up-to-date clerical information
  • Welcomed visitors and alerted staff to arrivals of scheduled appointments

Education

Associate of Applied Science - Vet Technology

The Community College of Baltimore County
Essex
05.2026

Bachelor of Science - Biology

Towson University
Towson, MD
05.2024

High School Diploma -

Red Lion Area Senior High School
Red Lion, PA
05.2019

Skills

  • Technical Knowledge
  • Project Management
  • Patient Safety
  • Hazardous Waste and Disposal
  • Exam Preparation
  • Appointment Confirmation
  • Cleaning and Sanitizing
  • Till Counting

Timeline

Vet Assistant

Towson Veterinary Hospital Inc
03.2024 - Current

Volunteer

MD SPCA
07.2023 - Current

Cashier

Wawa
12.2022 - 01.2023

PSR/Tech-Aid

Advanced Radiology
07.2022 - Current

Vet Office Assistant

Heston Veterinary Medical Center, Mail
06.2018 - 08.2018

Associate of Applied Science - Vet Technology

The Community College of Baltimore County

Bachelor of Science - Biology

Towson University

High School Diploma -

Red Lion Area Senior High School

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Taichae T. Clark