Taichi Hirasaka
Brooklyn,NY
Summary
Knowledgeable Buyer experienced in supporting businesses with high-quality, reliable goods delivered on a consistent schedule. Proficient in pricing structures, supplier relations and contract negotiation. Excelled in cultivating brand partnerships, enhancing customer satisfaction, Speaking in Japanese and English, adept at negotiating contracts and analyzing market trends to drive sales and operational efficiency.
Overview
13
13
years of professional experience
Work History
Customer Service
JTB USA Inc.
06.2025 - 09.2025
- Interacted directly with customers and team members to maintain high level of customer service.
- Maintained standards of quality, timeliness, productivity and customer service.
- Serviced high volume of calls while providing excellent customer service.
- Developed strategic plans and increased production, productivity and customer service.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
Buyer
Kinokuniya USA
04.2012 - 02.2025
- Cultivated partnerships with brands to obtain favorable pricing.
- Examined potential new merchandise to identify top value for store sales.
- Handled escalated customer service issues in a professional manner.
- Managed data entry of client information into databases for tracking purposes.
- Analyzed trends in customer feedback and reported findings to appropriate departments for further action.
- Assisted customers with product selection and answered questions related to products and services offered.
- Processed orders, returns, and exchanges accurately according to established procedures and rules.
- Responded promptly to the brand team's inquiries concerning new product forecasts.
- Effectively trained new employees in company processes.
Education
Associate of Arts - Design
Osaka Sogo College of Design
03-2011
Kingsborough Community College
Brooklyn, NY01-2011
Skills
- Pricing analysis
- Contract negotiation
- Supplier management
- Graphic Design Software Skills (Photoshop, Illustrator)
- Illustrative design and editing
- Native Japanese Speaking/Writing
- Effective business English proficiency
Affiliations
I've been an artist since I was a student, and I still do drawings if I get some ideas whenever I am. Also, I love to see new things and new places, so I enjoy traveling sometimes by myself or with friends. I love to connect with new people, share stories, and have new perspectives. I'm not hesitant to expand my field, and I'm always looking for things that stimulate my mind.
Languages
Japanese
Native/ Bilingual
English
Professional
Education and Training
other,other
Timeline
Customer Service
JTB USA Inc.
06.2025 - 09.2025
Buyer
Kinokuniya USA
04.2012 - 02.2025
Kingsborough Community College
Associate of Arts - Design
Osaka Sogo College of Design