Summary
Overview
Work History
Education
Skills
Children
Personal Information
Languages
Timeline
Generic

TaiDreona Mcdonald

Waco,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Health Insurance Verifier

RDI
07.2024 - 05.2025

Verified Health Insurance applications with clients before they were sent to the underwriting team to be processed.


Life Service analyst

Magna Servicing
04.2021 - 07.2024
  • Conducted comprehensive monthly audits to verify member status, updated system records through multi-channel communication, and maintained accurate client data to ensure seamless life insurance service delivery.

Fraud Examiner

Genpact
01.2020 - 03.2021
  • Identified and reported unauthorized financial transactions to prevent fraudulent activity and safeguard member accounts.

Benefits Advisor

Teletech
04.2017 - 12.2019
  • Provided members with detailed benefits information, ensuring high-quality customer service delivery.

Education

High School Diploma -

Waco High School
Waco, Texas
06.2016

Skills

  • Active Listening
  • Effective Communication
  • Empathy
  • Problem-Solving
  • Technical Proficiency
  • Conflict Resolution
  • Customer Relationship Management (CRM)
  • Multitasking
  • Data Entry
  • Time management
  • Computer skills
  • HIPAA compliance
  • Customer service experience

Children

1

Personal Information

Age: 26

Languages

English
Full Professional

Timeline

Health Insurance Verifier

RDI
07.2024 - 05.2025

Life Service analyst

Magna Servicing
04.2021 - 07.2024

Fraud Examiner

Genpact
01.2020 - 03.2021

Benefits Advisor

Teletech
04.2017 - 12.2019

High School Diploma -

Waco High School

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