Taieanna Rivera
Lock Haven,PA
Summary
Driven and dynamic professional with a proven track record in cleaning and organizing, honed at Lock Haven Rehabilitation and Senior Living. Excelled in customer service and teamwork, significantly enhancing guest satisfaction and operational efficiency. Skilled in problem-solving and active listening, adept at managing high-stress situations and improving workplace productivity.
Overview
3
3
years of professional experience
Work History
Housekeeper
Lock Haven Rehabilitation And Senior Living
02.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Sandwich Artist
SUBWAY®Restaurants
01.2023 - 02.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Customer Service Representative
Roxy Movie Theatre
08.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Central Mountain High School
Mill Hall, PA06.2023
Skills
- Teamwork
- Cleaning and organizing abilities
- Customer Service
- Great communication skills
- Fast Learner
- Manage time well
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Housekeeper
Lock Haven Rehabilitation And Senior Living
02.2024 - Current
Sandwich Artist
SUBWAY®Restaurants
01.2023 - 02.2024
Customer Service Representative
Roxy Movie Theatre
08.2021 - 02.2022
High School Diploma -
Central Mountain High School
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