Taiescha Johnston
Powder Springs,GA
Summary
Versatile Dental Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocols. Supportive front-line staff prioritizes and triages cases to filter caseload to available physicians.
Overview
11
11
years of professional experience
Work History
Dental Assistant
Oncore Family Dentistry
08.2012 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 8+ procedures daily.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Designed dental report card to explain patient dental health status and treatment plans.
Dental Assistant
Education
Associate of Applied Science - General Studies
Hostos Community College of The City University of New York
The Bronx, NY01.2008
Skills
- Anesthetic Administration
- Preliminary Impressions
- Medical Charting
- Strong Manual Dexterity
- Personable Communication
- Rapport Development
- Full Mouth Radiographs
- Data Verification
- Payment Collection
- Patient Schedule Management
- Taking Medical and Dental Histories
- Complex Problem-Solving
- Patient Care Standards
- Insurance Billing
- Medical Records Management
- Patient Feedback Surveys
- Advising and Educating Patients
Timeline
Dental Assistant
Oncore Family Dentistry
08.2012 - Current
Dental Assistant
Associate of Applied Science - General Studies
Hostos Community College of The City University of New York
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