Taija Smith
Houston,TX
Summary
Driven by results, I excelled at DIRECTV, enhancing customer satisfaction through expert technical troubleshooting and efficient issue resolution. My tenure at Primrose Schools underscored my ability to foster safe, nurturing environments, promoting comprehensive development in young learners. Skilled in Microsoft Office and childcare, I blend analytical prowess with empathetic engagement, achieving significant positive outcomes.
Overview
7
7
years of professional experience
Work History
Video Specialist
DIRECTV
Houston, TX
05.2020 - 09.2024
- provided customer service and resolved queries over the telephone
- Created new accounts for customers
- Helped customers with applications
- Resolved customer issues with billing , technical etc
- Scheduled appointments and/or call backs
- Provide customers with rewards
- Conducted surveys
- Conducted technical troubleshooting needs for customers over the phone
- Thrive in a collaborative environment, working closely with my teammates to achieve a common goal
- Demonstrated The ability to manage my time
- Effectively, prioritize task and meet deadlines, which gave me the ability to excel within the company
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Child Care Supervisor
Primrose Schools
Houston, TX
01.2018 - 05.2020
- .
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Implemented curriculum to enhance classes with learning-focused activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Gathered materials and resources to prepare for lessons and activities.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Utilized technology to develop instructional materials and activities for children.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Created safe and nurturing learning environment for preschoolers.
- Implemented age-appropriate curricula to meet needs of young learners.
- Modeled positive behavior and communication skills for students.
- Encouraged use of technology to support student learning.
- Developed innovative activities to engage young children in learning process.
- Utilized creative teaching strategies to engage students in classroom.
- Established positive relationships with students and families.
- Assessed student progress and provided feedback on educational development.
- Guided students to develop social, emotional and physical skills.
- Supported students in developing self-esteem and self-confidence.
- Organized and supervised large and small group activities.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Education
Child Development
Lamar University
Beaumont, TXSkills
- Transcription abilities
- Research and analysis
- Deadline-oriented
- Data Collection
- Information Verification
- Excel formulas
- Spreadsheet Management
- Data Entry
- Records Management
- Data collection and reporting
- Microsoft Office proficiency
- Childcare protocol knowledge
- Infant Care
- Comprehensive care plans
- Preventive care expert
- Excellent with young children
- Child safety and security
Timeline
Video Specialist
DIRECTV
05.2020 - 09.2024
Child Care Supervisor
Primrose Schools
01.2018 - 05.2020
Child Development
Lamar University