Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Julia Lipford

Longmont,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about helping others. Passionate about history and solving complex problems. Tenacious when given a difficult puzzle. Works well with many different personalities, and works well with difficult circumstances.



Overview

17
17
years of professional experience

Work History

Customer Service Representative

Verizon
05.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Was top in one call resolution for company in December 2022.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Maintained 100% customer satisfaction rating.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Took at least 20 calls per day.

Freelance Genealogist

Fiverr.com
02.2017 - 05.2022
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked with clients to find needed information, utilizing traditional and genetic genealogy.
  • Assisted clients in finding loved ones.
  • Created detailed reports related to research.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Was within deadline 100% in every case.

Freelance Transcriptionist

Rev.com Inc.
02.2017 - 05.2022
  • Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Reviewed completed reports for proper formatting, grammar, and sentence structure.
  • Verified accuracy of transcribed material prior to finalization.
  • Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
  • Reviewed transcribed material for compliance with HIPAA requirements.
  • Stayed organized and kept detailed records to accurately track progress and client information.
  • Stayed current with industry terminology to provide accurate transcription services.
  • Translated medical jargon and abbreviations into expanded forms to verify accuracy of patient and health care facility records.
  • Applied audio quality control techniques to provide accurate transcripts from low quality audio.
  • Developed and implemented strategies to improve transcription efficiency.
  • Determined information to be included in reports.
  • Troubleshot and resolved technical issues to maintain productivity and quality of work.
  • Responded to inquiries regarding transcripts to provide information and resolve issues.
  • Performed freelance work with flexibility to meet employer-set deadlines.
  • Edited drafts created from speech recognition software.
  • Scored 100% accuracy.

Customer Service Manager

Walmart
03.2006 - 02.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Worked at multiple locations.
  • Was top employee during certain months working (June 2006/ October 2006/ April 2007)

Education

No Degree -

East Tennessee State University
Johnson City, TN

High School Diploma -

Johnson County High School
Mountain City, TN
05.2003

No Degree - Genealogy

National Genealogical Society
Online Courses

Skills

  • Problem-Solving
  • Clerical Support
  • Multitasking Abilities
  • Critical Thinking
  • Active Listening
  • Self-Motivated
  • Excellent Communication
  • Written Communication
  • Transcription Abilities
  • Planning and Coordination
  • Detail-Oriented
  • Accuracy

Accomplishments

    One of my most proud accomplishments is helping my mother find her biological brothers and sisters, some of whom were born after she was adopted. Helping others find their loved ones is something I love to do. I have used my skills to help various clients and friends find closure over the years.


    Became passionate about genealogy as a 13-year-old child and that passion has not faded in the intervening 2 decades.



Timeline

Customer Service Representative

Verizon
05.2022 - Current

Freelance Genealogist

Fiverr.com
02.2017 - 05.2022

Freelance Transcriptionist

Rev.com Inc.
02.2017 - 05.2022

Customer Service Manager

Walmart
03.2006 - 02.2017

No Degree -

East Tennessee State University

High School Diploma -

Johnson County High School

No Degree - Genealogy

National Genealogical Society
Julia Lipford