Taijaih Gillis
Houston,TX
Summary
Dynamic CNA and customer service specialist with proven expertise in patient care, problem-solving, and effective communication. Excelled at Memorial Hermann by promoting patient independence and enhancing customer loyalty at HBO Max and Startek. Skilled in multitasking and maintaining professionalism under pressure, adept at improving customer satisfaction and retention.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Memorial Hermann
CNA
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Representative
Hbo Max
05.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company
Customer Service Chat Representative
Startek
08.2021 - 05.2022
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
- Participated in regular training sessions to stay current on industry best practices for effective communication techniques.
- Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
- Assisted customers with product information and guided them through purchasing processes for a seamless experience.
- Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
Education
High School Diploma -
Ross Shaw Sterling High School
Houston Texas05.2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
Timeline
Memorial Hermann
CNA
08.2023 - Current
Customer Service Representative
Hbo Max
05.2022 - 07.2023
Customer Service Chat Representative
Startek
08.2021 - 05.2022
High School Diploma -
Ross Shaw Sterling High School
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