Taikya Perez
Henrietta,NY
Summary
Engaging leader committed to fostering an empowering work culture through collaboration. Strengths in detail orientation and organization enhance compliance and customer satisfaction in dynamic settings. Skilled in team building, motivating staff, and cultivating strong customer relationships. Strong decision-making abilities and sound judgment drive company success while effectively managing multiple priorities.
Overview
19
19
years of professional experience
Work History
Specialty Pharmacy Technician
CPS
Rochester, New York
04.2025 - 10.2025
- Actively collaborated and communicated with pharmacists, healthcare providers and liaisons to optimize patient care plans and services.
- Coordinated delivery of specialty medications to patients' homes or designated locations, enhancing patient satisfaction and adherence.
- Processed medication orders for specialty patients efficiently and accurately.
- Supported pharmacists in accurately and efficiently filling prescription orders, ensuring timely patient access to medications.
- Verified accuracy of patient information to ensure proper billing procedures were followed.
- Monitored patient profiles for potential adverse reactions or drug-drug interactions.
- Coordinated prior authorizations through insurance.
- Addressed customer inquiries about prescription status and insurance coverage, resolving issues to improve patient experience.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems. With high attention to detail.
- Offered financial assistance program to help with prescription cost.
- Built strong relationships with patients to enhance communication and trust.
Behavior Analyst
Autism Learning Partners
Rochester, New York
10.2024 - 01.2025
- Conducted behavioral assessments to determine specific client needs and challenges, guiding treatment strategies.
- Developed individualized treatment plans for clients with autism spectrum disorders.
- Implemented positive reinforcement procedures to increase desired behaviors while decreasing undesired behaviors.
- Implemented evidence-based interventions to promote skill development and independence.
- Collaborated with families to improve understanding and application of behavioral strategies in home environments.
- Trained parents on effective behavior management techniques, empowering them to support their child's progress.
- Provided verbal praise and rewards to reinforce positive behaviors during sessions.
- Conducted data collection and analysis of client progress.
- Advised caregivers on how best to support their child's learning process.
- Collaborated with families, school personnel, and other professionals to ensure successful outcomes for clients.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Coordinated resources to support clients and help each achieve targets.
- Researched new methods of teaching that could be applied to different types of learners.
Pharmacy Technician
Health Direct Pharmacy
Rochester, NY
10.2023 - 10.2024
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Verified and measured accurate dosages for prescriptions to ensure patient safety.
- Received written prescription and refilled requests and verified that information is complete and accurate.
- Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication.
- Monitored patient records to ensure compliance with health insurance plans and proper billing procedures.
- Reviewed patient profiles for possible drug-drug or drug-allergy interactions before filling prescriptions.
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Established and maintained patient profiles, including lists of medications taken by individual patients.
- Ensured patient confidentiality while managing records and sensitive data.
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
- Collaborated with coworkers to streamline pharmacy tasks and improve workflow efficiency.
- Answered pharmacy telephones to respond to questions or requests.
- Responded quickly to meet customer needs and resolve problems.
Manager
Greece Ridge Mini Storage
Greene, NY
03.2023 - 10.2023
- Independently managed over 600 storage units to ensure proper maintenance and occupancy.
- Oversaw daily operations including filing, data entry, mass emails, scanning, faxing, office maintenance, supply management, and processing payments to ensure smooth office functionality.
- Coordinated all incoming and outgoing client calls to enhance communication and service quality.
- 100% responsible for all clients who called or came in office.
- Providing outstanding friendly, patient and professional personality to all clients, in phone or in person.
- Assisted customers in finding the correct unit for their amount of belongings and preparing their lease and insurance agreements.
- Made daily and monthly calls to tenants to remind them of rent owed.
- Building many compliments and new personal and professional relationships.
- Opened and closed office 6 days a week.
- Daily checking location to ensure all empty units were cleaned and locked, and occupied units had their proper locks in place.
- Handled monthly debt collections to maintain financial accountability and client relationships.
- Organized monthly auction letters.
- Prepared and mailed hand-written certified letters to clients for record-keeping.
- Directed monthly auctions on site, providing coffee and donuts for bidders.
- Ensure auctions went smoothly and units sold at bidding price.
- Units that weren't sold to make sure were cleared out in a timely manner and put back in the system to be rented.
Daycare Assistant
Little Feet Big Stars
Bronx, NY
05.2018 - 12.2022
- Maintained safe play environment by carefully monitoring children.
- Maintained a secure environment for all children, following established safety standards.
- Supervised outdoor playtime activities while ensuring safety protocols were followed.
- Delivered emotional support to children, modeling positive behaviors and resilience.
- Engaged with parents and guardians to discuss children's daily activities, behaviors, and developmental progress.
- Cared for children with mental health challenges, delinquency, and disabilities in a supportive environment.
- Provided appropriate therapeutic interventions during individual and group sessions.
- Facilitated grounding and resourcing exercises to help children develop effective coping skills.
- Facilitated development of positive interpersonal relationships among children, enhancing social skills and cooperation.
- Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
Front Desk Receptionist/ Personal Secretary
Cesar R Perez Income Tax
Bronx, NY
12.2015 - 04.2018
- Greeting all clients and visitors, ensuring that they receive outstanding, positive and professional first impressions.
- Scheduled and managed meetings, appointments and calendar for clients and supervisors.
- Facilitated data entry, organized daily inventory, monitored office supplies, and ensured timely replenishment.
- In charge of opening and closing office daily.
- Streamlined office operations, enhancing workflow and efficiency.
- Developed much needed new filing and organizational practices for office.
- Guided clients in submitting tax documentation, ensuring clarity and compliance.
- Perform routine clerical tasks such as mailing, copying, faxing, filing, scanning and phone calls.
Home Health Care Provider
Freedom Care
Bronx, NY
11.2008 - 10.2009
- Supported patients with dressing, grooming, and feeding to enhance comfort and adapt to mobility restrictions.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Managed household tasks for clients in private homes, ensuring a clean and organized living environment.
- Facilitated daily chores and errands by providing transportation to appointments, maintaining personal spaces, and sourcing necessary supplies.
Hair Stylist
Elegante Beauty Center
Portsmouth, VA
04.2007 - 05.2008
- Provided hair care services, including, washing hair, cutting, styling, coloring, perms, smoothing treatments and blowouts.
- Fostered strong client relationships, resulting in high customer satisfaction and repeat business.
- Recommended appropriate asking products to clients increasing revenue and client satisfaction.
- Managed customer appointments to optimize scheduling and enhance service delivery.
- Prioritized customer service during off-hours, including weekends.
- Provided personalized in-home services to meet individual client needs and preferences.
Education
Cosmetology
American Beauty School
The Bronx, NY10.2022
High School Diploma - undefined
Monroe Academy For Visual Arts & Design
05.2007
Skills
- Detail orientation
- Organization
- Effective communication
- Teamwork
- Conflict resolution
- Interpersonal
- Leadership
Languages
English, Fluent
Spanish, Fluent
Timeline
Specialty Pharmacy Technician
CPS
04.2025 - 10.2025
Behavior Analyst
Autism Learning Partners
10.2024 - 01.2025
Pharmacy Technician
Health Direct Pharmacy
10.2023 - 10.2024
Manager
Greece Ridge Mini Storage
03.2023 - 10.2023
Daycare Assistant
Little Feet Big Stars
05.2018 - 12.2022
Front Desk Receptionist/ Personal Secretary
Cesar R Perez Income Tax
12.2015 - 04.2018
Home Health Care Provider
Freedom Care
11.2008 - 10.2009
Hair Stylist
Elegante Beauty Center
04.2007 - 05.2008
High School Diploma - undefined
Monroe Academy For Visual Arts & Design
Cosmetology
American Beauty School