Jamieca Mcfarland
Las Vegas,NV
Summary
Highly motivated customer service representative seeking a full-time customer service position with a company , where I can demonstrate strong customer service and negotiation skills . I bring several years of customer service experience an data entry experience. In hopes of finding my sills and years experience in a coma-unity that will highlight my sillls and love for the field.
Overview
6
6
years of professional experience
Work History
Specialty Pharmacy Technician
Elevance Health
10.2023 - 08.2024
- Refill specialty medications electronically
- Take payments electronically for medications
- Set up delivery of medications to doctor and/or patients residences
- Confirm correct medications are distributed correctly and efficiently
- Set up patient intake
- Constant contact with manufacturers to obtain co-pay cards for patients
- Skilled in database management systems
- Data quality control and data analysis
- Coordinated verification and filling of more than 25 - 45 daily prescriptions in high-volume pharmacy environment.
Fraud Detection Specialist
Barclays
10.2022 - 08.2023
- Receiving inbound calls from customers in an effort to service account needs effective and efficiently while delivering a high level of professional service
- Constantly understanding and considering customer needs by using active listening skills
- Completing extensive account reviews when researching for remediation for customer needs
- Taking full ownership at initial contact and ensuring all questions are resolved in their entirety
- Adhering to compliance regulations and Fraud Operations policies and procedures as designed by the line of business
- Exercising judgement in carrying out all assignments
- Completing additional tasks, as required
- Performed heavy data entry with at least 100 people per day
Print Shop Assistant
Boundless Immigration
06.2021 - 09.2022
- Receive and document all incoming mail and packages
- Assemble petitions for reviewing for US citizenship
- Distribute all incoming mail to appropriate departments
- Scanning of sensitive and confidential documents for processing
- Copying and printing time sensitive documents
- Third party immigration processing specialist with many responsibilities
- Prepared secure data for computer entry
- Moved and lifted up to 50 pounds to complete stocking and maintenance tasks.
- Produced more than 150 sheets per day using high-volume , machinery.
Customer Service Representative
Anthem Blue Cross/Blue Shield
10.2018 - 05.2021
- Answering incoming telephone calls, submitting electronic messages
- Addressing medical inquiries from clients/patients
- Defusing potential 'firestorms' daily
- Reviewing submitted claims from clients/patients
- Accepting payments from members/clients/patients
- Detect, investigate and prohibit fraud
- Entered and verified data in various databases and systems averaging 400 entries daily with an accuracy rate of 99.5%
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School -
Venice High School
Venice, CA01.1989
Skills
- Teamwork
- Motivation
- Project Management
- Creativity
- Adaptability
- Communication
- Rapport Building
- Leadership
- Attention to Detail
- Typing Speed
- Accuracy
- Organizational Skills
- Time Management
- Computer Literacy
- Data Validation
- Microsoft Office Suite
Websites
Timeline
Specialty Pharmacy Technician
Elevance Health
10.2023 - 08.2024
Fraud Detection Specialist
Barclays
10.2022 - 08.2023
Print Shop Assistant
Boundless Immigration
06.2021 - 09.2022
Customer Service Representative
Anthem Blue Cross/Blue Shield
10.2018 - 05.2021
High School -
Venice High School
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