Hermelinda Torres
San Antonio,TX
Summary
Certified Pharmacy Technician proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Well-organized with a proven history in providing exceptional customer service through coordinating with insurance providers, prescribers, and individuals to address issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Specialty Pharmacy Technician
H-E-B
San Antonio, TX
09.2021 - Current
- Serving 600+ patients, healthcare staff and drug manufactures daily through phone support
- Answers, resolves, and triages inbound inquiries
- Understanding of third-party insurances and follow through of insurance related issues
- Resolves insurance related issues, including pre authorizations and assists patients with various forms of financial assistance
Lead Pharmacy Technician
H-E-B
San Antonio, TX
03.2020 - 08.2021
- Leads pharmacy technicians and PCR's; assist pharmacists
- Receives and process prescriptions from customers and enter in RxEVO
- Assists with pharmacy operations related tasks (ex: inventory, dead stock, expired returns/and recalls)
- Provides excellent customer service to patients and assists patients with any questions regarding copays and coupons
- Resolves insurance related issues and assists patients with forms of financial assistance
- Orders/manages inventory
Pharmacy Technician
H-E-B
San Antonio, TX
11.2014 - 03.2020
- Receives and processes prescriptions from customers and enters in RxEVO
- Assists with pharmacy operations related tasks (ex: inventory, dead stock, expired returns/and recalls
- Provides excellent customer service to patients and assists patients with any questions regarding copays and coupons
- Resolves insurance related issues and assists patients with forms of financial assistance
- Orders/manages inventory
Education
High School Diploma -
Pearsall High School
Pearsall, TX05-1996
Some College (No Degree) -
Palo Alto College
San Antonio, TXSkills
- Written & Oral Communication
- Customer Service & Relationship Building
- Teamwork
- Detail Oriented
- Microsoft Office
- Medical & Pharmaceutical Terminology
Certification
- Certified Pharmacy Technician (CPht)- TSBP Registration #127202
References
- Rene X. Flores, PharmD, 956.279.6996
- Celina Hernandez, PharmD, 210.396.3870
- Elida Olivarri, PharmD, 210.273.4929
Timeline
Specialty Pharmacy Technician
H-E-B
09.2021 - Current
Lead Pharmacy Technician
H-E-B
03.2020 - 08.2021
Pharmacy Technician
H-E-B
11.2014 - 03.2020
High School Diploma -
Pearsall High School
Some College (No Degree) -
Palo Alto College
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