Jasmine Houston
DeSoto
Summary
Experienced pharmacy professional with a strong background in specialty medications and a focus on patient-centered care. Proficient in medication dispensing, patient education, and inventory management. Recognized for reliability and adaptability in fast-paced healthcare settings, consistently fostering teamwork and delivering positive patient results. Utilizes exceptional organizational abilities and keen attention to detail to guarantee accurate medication handling and patient safety.
Overview
12
12
years of professional experience
Work History
Specialty Pharmacy Technician
UT Southwestern Medical Center
02.2025 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained patient confidentiality by adhering to HIPAA regulations and other privacy guidelines.
- Facilitated timely medication refills by proactively contacting patients for adherence checks and refill reminders.
- Streamlined pharmacy operations by maintaining inventory levels, placing orders, and organizing medications systematically.
- Assists with ordering, managing and monitoring drug inventory in a fiscally responsible manner and is cognizant of appropriate PAR levels in all medication storage areas.
- Delivered exceptional customer service, addressing questions or concerns regarding medications, insurance coverage, and co-payments in a timely manner.
- Managed high-pressure situations effectively by maintaining composure while prioritizing tasks during peak hours of operation.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records to include weekly cycle counts
Resolution Pharmacy Technician
CarelonRX Pharmacy
12.2023 - 10.2024
- Collaborated with account management and client facing partners to resolve escalations that occur in the normal operations of the pharmacy. To include working with patients, providers, and internal business partners to ensure client and patient issues are resolved.
- Mentored and trained lower-level pharmacy technicians as needed; as well as lead pharmacy technicians working prescription queue-based assignments to ensure quality, meeting turnaround times, and delivering on patient, prescriber, and client experience and expectations.
- Generate reports relating to rebates, physician utilization, Beers Criteria, Reliance members, and other ad hoc reports.
- Manage inbound and outbound communications, triaging and problem-solving pharmacy inquiries, ensuring any related patient and prescriber communication is completed and resolved all related open cases across patient services tool and pharmacy processing system, and managing prescription queue workflow.
- Provided resolution to grievances and appeals issues.
- Process prior authorization requests from physicians and ensures compliance with all regulatory requirements.
- Participated in continuing education programs to stay up to date on advancements within field.
- Operated pharmacy computer systems to process prescription orders and track patient records.
- Adhered to all relevant federal, state, and local regulations governing pharmacy practice.
Property Manager
NJ Asset Group
08.2022 - 12.2023
- Handled operational oversight for properties, setting budgets.
- Mitigated unit vacancies with proactive lease renewals, frequent rental promotions and tenant rewards programs.
- Oversaw rent and security deposit collection.
- Conducted property promotion, leveraging social media and housing platforms to highlight available rentals.
- Coordinated preventive maintenance services and directed daily maintenance operations.
- Managed tenant files, financial accounts and maintenance histories.
- Managed budgets, including setting rent rates, monitoring expenses, and collecting payments.
- Evaluated local market conditions to determine competitive rental pricing strategies.
- Collaborated with attorneys on legal matters involving eviction proceedings or lease disputes.
- Screened potential tenants by reviewing applications, conducting background checks, and interviewing applicants.
- Prepared detailed monthly reports outlining occupancy rates, financial performance, and maintenance activities.
Pharmacy Coordinator
Southwest Doctors Management Group
07.2021 - 08.2022
- Assisted pharmacists with prescription processing, drug interactions check, and dosing adjustments.
- Evaluated employee performance regularly through observation and feedback sessions.
- Maintained accurate patient records in pharmacy system, updating information as necessary.
- Managed inventory of medications and supplies, ordering new stock as needed to maintain adequate levels.
- Ensured compliance with federal and state regulations governing pharmaceutical practices and operations.
- Implemented quality improvement initiatives to enhance efficiency and accuracy in pharmacy department.
- Conducted regular audits of medication storage areas to verify proper organization, labeling, and expiration dates.
- Trained new employees on pharmacy procedures, computer systems, and medication management protocols.
- Communicated with healthcare providers regarding medication orders or clarifications when needed.
- Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure.
- Responsible for maintaining therapeutic interchange agreements for monitoring/audit purposes as well as review and complete audits as per insurance requests.
- Performed paid claims reviews to report improper coordination of benefit billing practices.
- Supervised subordinate professionals and technical pharmacy staff to monitor personnel performance.
- Analyzed and summarized data to support and develop efficient workflow operations.
- Developed and implemented initiatives to maintain pharmacy's continual readiness.
Intake Coordinator
AIS Healthcare
03.2020 - 12.2020
- Ensured compliance with state regulations through careful documentation practices.
- Updated referral sources on client progress throughout intake process.
- Maintained strict confidentiality of all patient information according to HIPAA guidelines.
- Provided support to patients and their families during intake process, answering questions, and addressing concerns.
- Collaborated with clinical staff to ensure timely completion of assessments and treatment plans.
- Worked closely with insurance companies to obtain prior authorizations for services rendered.
- Tracked all incoming referrals daily, following up as needed.
- Conducted initial phone interviews with potential clients to gather pertinent information for case evaluations.
- Participated in team meetings to discuss client needs, progress, and future planning strategies.
- Monitored and updated patient intake information in electronic medical records systems.
- Verified insurance coverage and benefits for new patients, ensuring accurate billing information.
Reimbursement Specialist
Southwest Doctors Management Group
03.2018 - 01.2020
- Correlated insurance coverage with provided services and submitted insurance claims to carriers.
- Followed up on unpaid, incomplete and rejected claims.
- Collaborated with medical coders to ensure accurate coding of diagnoses and procedures.
- Streamlined office workflows by implementing efficient processes for handling claims submissions and denials management.
- Communicated with healthcare providers to clarify billing discrepancies.
- Conducted audits on patient accounts to detect inaccuracies or inconsistencies in billing data.
- Participated in team meetings to discuss updates in healthcare industry and its impact on reimbursement process.
- Maintained up-to-date knowledge of insurance policies, guidelines, and regulations.
- Analyzed trends in reimbursement data to identify areas for improvement or cost reduction strategies.
- Developed standard operating procedures SOPs for reimbursement department to maintain consistency across teams.
- Analyzed results and completed inspections and reviews within established timeframes.
- Resolved patient disputes regarding insurance coverage, co-pays, and deductibles.
- Prepared financial reports and spreadsheets for presentation and review.
- Reconciled financial accounts, comparing bank statements and canceled checks and resolving discrepancies.
- Prepared itemized statements and invoices showing amounts due and services rendered.
Lead Pharmacy Technician
Milton Pharmacy
06.2016 - 03.2018
- Managed and directed daily workflow of pharmacy technicians to ensure efficient operations.
- Evaluated current processes regularly for gaps or inefficiencies and made recommendations for improvements where necessary.
- Maintained updated knowledge of federal and state regulations related to pharmacy operations and compliance.
- Collaborated with pharmacists to resolve medication-related issues and inquiries from patients or healthcare providers.
- Established positive working environment that fostered teamwork, collaboration, and open communication among staff members.
- Upheld quality assurance standards, training staff on procedures to minimize errors and service issues.
- Monitored performance metrics of individual team members to identify areas for improvement or additional training opportunities.
- Kept team in compliance with regular licensure monitoring, working with senior management to address issues.
- Provided guidance on best practices for handling prescription refills, transfers, prior authorizations, and insurance claims.
- Recognized outstanding contributions from individual team members through regular feedback sessions or performance reviews.
- Maintained standards by orienting, training and monitoring new pharmacy technicians.
- Participated in ongoing professional development activities such as workshops, webinars, or conferences relevant to lead pharmacy technician role.
- Developed strategies for improving overall efficiency, productivity, and performance within team of pharmacy technicians.
Pharmacy Technician
Prime Therapeutics
05.2013 - 05.2016
- Enter and process new prescriptions into the pharmacy computer system where permitted by pharmacy regulation, and only at the direction of the supervising pharmacist after their review of the prescription in accordance with The Company policy and procedure.
- Adhered to all relevant federal, state, and local regulations governing pharmacy practice.
- Process prescription refills to include refill confirmation when appropriate, review pending refills with the supervising pharmacist, generate refill documentation and process third party claims adjudication.
- Investigate inventory for backorder and/or discontinued drugs in RxExpress and create spreadsheets to place orders through vendors.
- Transmitted daily bulk orders to maintain inventory levels.
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
BS - Business Management
Western Governors University
Salt Lake City, UT11.2021
Skills
- Regulatory adherence
- Process improvement
- Pharmaceutical services coordination
- Collaborative decision making
- Strategic troubleshooting
- Pharmaceutical software proficiency
- Strong interpersonal skills
- Effective multitasking
- Effective written communication
- Financial account reconciliation
- Cash flow analysis
- Excel proficiency
- Experienced with Adobe applications
- Prescription fulfillment
- Aseptic technique
LICENSES/CERTIFICATIONS
PTCB Nationally Certified Technician (CPhT)
-520107010110293
Texas Registered Pharmacy Technician
-218619
NPTA Sterile Compounding Certification
Timeline
Specialty Pharmacy Technician
UT Southwestern Medical Center
02.2025 - Current
Resolution Pharmacy Technician
CarelonRX Pharmacy
12.2023 - 10.2024
Property Manager
NJ Asset Group
08.2022 - 12.2023
Pharmacy Coordinator
Southwest Doctors Management Group
07.2021 - 08.2022
Intake Coordinator
AIS Healthcare
03.2020 - 12.2020
Reimbursement Specialist
Southwest Doctors Management Group
03.2018 - 01.2020
Lead Pharmacy Technician
Milton Pharmacy
06.2016 - 03.2018
Pharmacy Technician
Prime Therapeutics
05.2013 - 05.2016
BS - Business Management
Western Governors University
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