Alejandra Maldonado
Wahiawa,HI
Summary
A Certified Pharmacy Technician with 4+ of experience providing excellent patient care in both high volume retail and specialty pharmacy settings. Skilled at accurately filling prescription, managing complex specialty medications, and resolving difficult insurance and prior authorization issues. A strong communicator dedicated to patient safety, clear education, and fast, friendly service.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Specialty Pharmacy Technician
Walgreens
Augusta, Georgia
09.2024 - 06.2026
- Assisted patients with medication management and adherence strategies.
- Collaborated with healthcare providers to coordinate patient care plans.
- Educated patients on proper medication usage and potential side effects.
- Processed prescription orders efficiently while ensuring compliance standards.
- Provided training and guidance to new pharmacy technicians on procedures.
- Coordinated delivery services of specialty medications to patients' homes or other designated locations.
- Processed orders from physicians' offices via telephone, fax or electronic means.
- Verified accuracy of patient information to ensure proper billing procedures were followed.
- Participated in training programs designed to increase knowledge base of pharmacy regulations.
- Assisted with the preparation and distribution of medications including compounding, labeling and packaging.
- Provided support to pharmacists in answering questions related to product selection, pricing and reimbursement.
- Researched and resolved prior authorization issues with third party payers as needed.
- Managed customer inquiries regarding prescription status or insurance coverage issues.
- Monitored patient profiles for potential adverse reactions or drug-drug interactions.
- Performed inventory management duties such as receiving, stocking and ordering medications.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Pharmacy Operations Manager
Walgreens
Augusta
06.2023 - 09.2024
- Oversaw daily pharmacy operations to ensure compliance with regulations and policies.
- Managed inventory levels and coordinated stock replenishment for efficient service.
- Trained and mentored pharmacy staff to enhance performance and customer service skills.
- Conducted regular audits to maintain quality control in pharmacy practices.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
Certified Pharmacy Technician
Walgreens
Augusta, GA
02.2022 - 06.2023
- Answered telephones to respond to questions or requests.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Prepared and processed medical insurance claim forms and records.
Education
Pharmacy Technician Program -
MedCerts
Livonia, MI11.2021
High School Diploma -
Luis Muños Rivera
Puerto Rico05.2015
Medcerts
Skills
- Pharmacy Operations
- Verifying Orders
- Stocking Shelves
- Troubleshooting Malfunctioning Equipment
- Drug Inventory Control
- Aseptic Techniques
- Proper Labeling Procedures
- Data Entry
- Prescription Order Verification
- Answering and Routing Calls
- Inventory Tracking
- Prescription Filling and Labeling
- Medication Documentation
- Medication Storage and Labeling
- Verbal and Written Communication
- Prescription Refill Fulfillment
- Cleaning and Sanitizing
- Labeling Prescriptions
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- CPhT
- CPR
References
References available upon request.
Timeline
Specialty Pharmacy Technician
Walgreens
09.2024 - 06.2026
Pharmacy Operations Manager
Walgreens
06.2023 - 09.2024
Certified Pharmacy Technician
Walgreens
02.2022 - 06.2023
Medcerts
High School Diploma -
Luis Muños Rivera
Pharmacy Technician Program -
MedCerts