Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taila Davis

Laurens,SC

Summary

Proven track record in enhancing customer satisfaction at MCI Telecommunication through strategic problem-solving and negotiation, coupled with a compassionate approach to supporting student learning and teacher assistance at Pike County Primary School. Excelled in communication and volunteer management, fostering significant improvements in both educational support and customer service efficiency.

Overview

27
27
years of professional experience

Work History

Parent Volunteer

Pike County Primary School
08.2017 - Current
  • Help students complete tasks such as specific work problems and tying shoes.
  • Adhered to organization procedures and instructions to maintain safety.
  • Provided general assistance to classroom teachers, including distributing paperwork and cleaning up play areas.
  • Assisted teachers with different responsibilities.
  • Build trusting rapport with children forming trust and communication to meet the child's needs

Customer Service Representative

MCI Telecommunication
08.1998 - 09.2005
  • Answered constant flow of customer calls with up to 1,000 calls in queue per minute
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Consulted with outside parties to fix discrepancies and create effective solutions
  • Preserved revenue streams by utilizing strong communication and negotiation skills

Education

High School Diploma -

Laurens District 55 High School
Laurens, SC
06.1997

Some College (No Degree) - Business Management

Piedmont Technical College
Greenwood, SC

Some College (No Degree) - Child Development

Greenville Technical College
Greenville, SC

Skills

  • I have assisted children in Kindergarten through Second grade with reading, writing, sight words, and math
  • Assist students when they need help with assignments
  • Teacher support by volunteering
  • Completed bulletin boards, organized learning materials, and/or other task requested by the teacher
  • Established a trusting and wonderful relationship with teachers and students through conversations and frequent interactions

Timeline

Parent Volunteer

Pike County Primary School
08.2017 - Current

Customer Service Representative

MCI Telecommunication
08.1998 - 09.2005

High School Diploma -

Laurens District 55 High School

Some College (No Degree) - Business Management

Piedmont Technical College

Some College (No Degree) - Child Development

Greenville Technical College

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Taila Davis