Taileena Oja
Fort Walton Beach,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Beachmark Inn
10.2021 - Current
- Provide backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Establish strong rapport with customers, fostering long-term relationships and repeat business.
- Resolve customer service issues using company processes and policies and provide updates to customers.
- Demonstrate excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Oversee new employees' training procedures, ensure financial and social competency in the work environment (mentor up to 8 incoming store associates)
- Process and handle financial management, totaling over $4.1 million USD in gross sales across ~3 years.
Beach Lifeguard
Destin Fire Department
03.2019 - Current
- Provide excellent customer service to swimmers, family members, and beach visitors
- Ensure civilian safety in/out of water in preventative manners and remedial practices to maintain safety procedures and facilitate a caring environment
- Apply leadership during emergency response to prevent further injury
- Monitor the weather and warn individuals of the potential for dangerous situations
- Learn and maintain proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Gymnastics Coach
No Doubt Gymnastics
05.2016 - 01.2020
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Developed lesson plans and routines for individual students to meet their personal goals and abilities.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
Education
High School -
Choctawhatchee High School
Fort Walton Beach, FLPartial College - General Associates
North West Florida State College
Niceville, FLSkills
- Leadership
- Customer service
- Complaint resolution
- Quality assurance
- Attention to detail
- Verbal communication
- Problem-solving
- Multitasking
- Interaction with the public
- Positive demeanor
- Reliable
- Energetic
Accomplishments
- Recognized by supervising officer for excellence in providing a safe environment, as I have only had 3 rescue situations in 6 seasons, indicating my proficiency in maintaining beach safety consistently
Certification
- CPR Certification - Basic First Aid // 2019-2025 (Renewed Bi-annually)
- United States Lifeguard Association // 2019-2025 (Renewed Bi-annually)
Timeline
Senior Customer Service Representative
Beachmark Inn
10.2021 - Current
Beach Lifeguard
Destin Fire Department
03.2019 - Current
Gymnastics Coach
No Doubt Gymnastics
05.2016 - 01.2020
High School -
Choctawhatchee High School
Partial College - General Associates
North West Florida State College
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