Kaira Roberts
Stonecrest,GA
Summary
Experienced and dedicated professional seeking a career in a company that values growth and development. Thrives on challenges, quickly acquiring new concepts and skills. Known for reliability, adaptability, and a strong work ethic. Collaborative team player and independent self-starter. Committed to exploring and maximizing abilities in all endeavors.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Spring Forest Cabinetry
04.2023 - 04.2024
- Welcomes and engages customers, providing assistance with quotes, orders, and claims.
- Conducts detailed tours of the showroom to highlight product features and benefits.
- Handles incoming calls with professionalism and efficiency.
- Manages email correspondence regarding orders, claims, inventory, and quotes with prompt responses.
- Facilitates the setup and maintenance of new customer accounts and applications.
- Oversees front office operations, ensuring seamless administrative support.
- Coordinates and schedules Bill of Lading (BOL) documentation.
- Advises customers in selecting optimal products based on their requirements.
- Manages the processing and resolution of claims and returns.
- Collaborates closely with sales representatives to ensure a high level of customer satisfaction.
- Performs administrative tasks, including copying, faxing, and filing, to support office functions.
Enrollment Specialist
CGM emds-Remote
03.2022 - 12.2022
- Facilitate customer completion of enrollment documentation.
- Review and verify data to ensure precision and correctness.
- Transfer and organize customer data into spreadsheets.
- Conduct outbound calls to collect and confirm customer information.
- Host virtual meetings using Microsoft Teams.
- Provide training and orientation for new employees.
- Utilize Salesforce for customer relationship management and data tracking.
- Confirm and validate insurance enrollment processes.
Manufacturing Technician
Shire Pharmaceuticals-Social Circle, GA
Social Circle, GA
09.2018 - 02.2022
- Execute manufacturing activities according to production schedules.
- Demonstrate foundational knowledge of instrumentation and mechanical systems, including controllers, indicators, analyzers, control valves, sensors, and pumps.
- Possess basic proficiency in Delta V and EBM systems.
- Train and instruct team members on manufacturing processes, ensuring effective communication with other departments.
- Respond promptly to alarms and alerts, maintaining operational safety.
- Operate Clean-In-Place (CIP) and Clean-Out-of-Place (COP) systems.
- Assemble valve assemblies with precision.
- Accurately document all processes following Good Documentation Practices (GDP) and Good Manufacturing Practices (GMP).
- Perform in-process sampling using both aseptic and non-aseptic techniques.
- Qualified for in-process testing (IPT) and weighing/dispensing procedures.
- Trained in buffer preparation and quality control processes.
- Support the Quality Control (QC) department with water sampling and analysis.
- Revise and update documentation as needed.
- Conduct routine cleaning of production areas and equipment in compliance with GMP standards.
- Adhere strictly to operational instructions and prompts from EBM and Delta V systems.
- Perform pH and temperature analyses to ensure process integrity.
Server
Fuzzy’s Taco Shop
Snellville, GA
01.2017 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Associate
Know Style
Warner Robins, GA
03.2017 - 08.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Representative
Comcast-Warner Robins, GA
Warner Robins, GA
06.2017 - 08.2018
- Handle incoming calls and inquiries promptly, ensuring exceptional customer service and addressing concerns with a high level of professionalism.
- Communicate with healthcare providers via the EMR system regarding patient activities.
- Accurately record telephone interactions with customers.
- Manage internal and external inquiries, forwarding messages to appropriate personnel as needed.
- Evaluate, address, and communicate high-priority issues swiftly.
- Interact with patients, visitors, providers, colleagues, and management with utmost courtesy and respect.
- Plan, prioritize, and execute multiple tasks efficiently.
- Respond accurately to house alarms.
- Maintain detailed call logs and generate comprehensive call reports.
Sales Associate
Kid to Kid
Snellville, GA
02.2015 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor's degree -
University of Phoenix-Online Campus
12.2025
Skills
- Inventory
- Office Administration
- SAP
- Salesforce
- Sales
- Quality assurance
- Documentation review
- Laboratory experience
- Microsoft Word
- Microsoft Excel
- Records management
- Organizational skills
- Microsoft Outlook
- Medical terminology
- Data collection
- Marketing
- Front desk
- Windows
- Phone etiquette
- Communication skills
- Customer service
- Leadership
Certification
CPR Certification, 10/2022, 10/2024
Personal Information
Willing To Relocate: Anywhere
Timeline
Senior Customer Service Representative
Spring Forest Cabinetry
04.2023 - 04.2024
Enrollment Specialist
CGM emds-Remote
03.2022 - 12.2022
Manufacturing Technician
Shire Pharmaceuticals-Social Circle, GA
09.2018 - 02.2022
Customer Service Representative
Comcast-Warner Robins, GA
06.2017 - 08.2018
Sales Associate
Know Style
03.2017 - 08.2018
Server
Fuzzy’s Taco Shop
01.2017 - 09.2018
Sales Associate
Kid to Kid
02.2015 - 12.2016
Bachelor's degree -
University of Phoenix-Online Campus