Taileigh Ayala (Ramirez)
Weslaco
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Demonstrates reliability and adaptability with a swift capacity to learn and implement new skills. Committed to confidentiality, accuracy, and professionalism in supporting clinical and administrative operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Teleperformance license agent
Teleperformance
07.2023 - Current
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Educated customers on product features and services, improving overall user experience.
- Managed high-volume call traffic, maintaining professionalism and composure in fast-paced environments.
Brewista/ shift lead
7 Brew Coffee
01.2023 - 09.2024
- Multitasking duties being able to make drinks on machine, take orders from customers, stock efficiently
- Learned to open store, and close store as well as delegate tasks to other employees
- Promoted to shift lead and given opportunity to open and assist brand new 7 brews in different area, training new staff, (Example: Brownsville and Corpus christi)
Front Desk Clerk
Kat Express
06.2022 - 12.2022
- Delegated desk duties, and contacting work drivers for future loads and destinations
- Processed paper work
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Certified Nurse Aide
ATC Healthcare
09.2021 - 03.2022
- Adapted to new healthcare facilities every 2–4 weeks
- Provided care during COVID-19 pandemic
- Monitored patient health and documented daily care
- Worked 12-hour shifts, 5–7 days a week
Certified Nurse Aide
ACI Federal & Caliburn International
01.2021 - 05.2021
- Delivered healthcare services in high-risk environments
- Managed COVID-19 patient care under both contractor roles
- Worked extensive 12-hour shifts up to 7 days per week
Screening Coordinator
Doctors Hospital at Renaissance (DHR)
05.2020 - 12.2020
- Oversaw scheduling and staffing for over 30 employees
- Screened patients and staff for COVID-19 symptoms
- Organized supply distribution and daily reporting
- Recorded patient data and vital signs
Administrative/Clinical Support
Knapp Medical Center
03.2018 - 04.2020
- Scheduled appointments and maintained patient records
- Assisted during examinations and documented histories
- Provided ongoing quality care to patients
Certified Nurse Aide
Retama Nursing Home
05.2018 - 06.2019
- Conducted one-on-one observations
- Ensured compliance with regulations
- Improved care operations and nursing coordination
Education
No Degree - Nursing
South Texas College
Weslaco, TX01.2019
High School Diploma -
Weslaco High School
Weslaco, TX05-2018
Skills
- Patient Care & Safety
- Management of COVID-19 guidelines
- Electronic Medical Records (EMR)
- Vital Signs Monitoring
- Medication Assistance
- Administrative Support
- Scheduling and Coordination
- Microsoft Word and Excel
- Time Management
- Medical Terminology
- Hospitality & Customer Service
- Public Speaking
- Program Management
- Team Collaboration
- Problem-solving
- Customer service and care
- Problem-solving skills
- Positive attitude
- Goal-oriented mindset
- Clear communication
- Critical thinking
- Recordkeeping proficiency
Accomplishments
- Promoted to CNA-Screening Coordinator at DHR, managed staffing for 10+ locations
- Promoted to Shift lead/ Baller at 7 brew
- Organized and scheduled monthly shifts for 30+ screeners
- National Honor Society Member (2016–2018)
- 250+ Volunteer Hours
- Academic Honor Roll Recipient
- VASE Art Competitor
- Treasurer of Senior Class
Certification
- Previous Certified Nurse Aide (CNA) (no longer active)
- Nurse Aide Reciprocity – New York
Languages
English
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Crafting and DIY Projects
Timeline
Teleperformance license agent
Teleperformance
07.2023 - Current
Brewista/ shift lead
7 Brew Coffee
01.2023 - 09.2024
Front Desk Clerk
Kat Express
06.2022 - 12.2022
Certified Nurse Aide
ATC Healthcare
09.2021 - 03.2022
Certified Nurse Aide
ACI Federal & Caliburn International
01.2021 - 05.2021
Screening Coordinator
Doctors Hospital at Renaissance (DHR)
05.2020 - 12.2020
Certified Nurse Aide
Retama Nursing Home
05.2018 - 06.2019
Administrative/Clinical Support
Knapp Medical Center
03.2018 - 04.2020
No Degree - Nursing
South Texas College
High School Diploma -
Weslaco High School