Tailor Jones
Dallas,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Mortgage Consultant
Mr. Cooper
Lewisville, TX
02.2024 - Current
- Process customers payments
- Consultant escrow services
Customer Service Representative
Lithia & Driveway
Plano, TX
05.2021 - 11.2023
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Estimated and quoted prices, credit or contract terms and delivery dates.
- Handled stressful situations professionally and multitasked with ease.
- Accomplished multiple tasks in a fast-paced environment.
- Sustained revenue by bringing in new customers and continuously connecting with established accounts.
Customer Service Associate
Klarna
Dallas, TX
10.2020 - 01.2021
- Assisting customers placing orders
- Processing payments
- Processing credit card payments
- Tracking orders
- Data entry
- Technical support
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Health Care Specialist
IKS Health
Coppell, TX
05.2020 - 09.2020
- Answered and return patients calls regarding their insurance claims and insurance providers processed payments medical billing and coding reviews
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
Customer Service Associate
Asurion
Plano, TX
09.2017 - 04.2020
- Inbound calls only
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Confirmed payments, refunds, etc
- Data analyst
- Live Customer Support
- Enhanced customer satisfaction by efficiently resolving insurance-related inquiries and concerns.
- Identified potential fraud cases through diligent investigation of questionable claims or inconsistencies in documentation provided by clients.
- Managed a high volume of inbound calls, maintaining professionalism and empathy in all interactions.
- Maintained strong relationships with both new and existing clients through proactive communication and followups.
Education
Associate - Real Estate
Brookhaven College
Dallas, TXDiploma - undefined
MacArthur high school
06.2011
Skills
- Data entry
- Critical thinking
- Microsoft Excel
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- De-escalation techniques
- Mortgage plan advising
Timeline
Mortgage Consultant
Mr. Cooper
02.2024 - Current
Customer Service Representative
Lithia & Driveway
05.2021 - 11.2023
Customer Service Associate
Klarna
10.2020 - 01.2021
Health Care Specialist
IKS Health
05.2020 - 09.2020
Customer Service Associate
Asurion
09.2017 - 04.2020
Diploma - undefined
MacArthur high school
Associate - Real Estate
Brookhaven College