Tailour Hall

•Utilizing multiple software systems to create Prescription cases and determine coverage, determination and appeals process.
•Conveying resolution to beneficiary or provider via direct communication and professional correspondence.
•Research, troubleshoot and resolve client application discrepancies using computer system.
•Meet daily tasks through various forms and mediums of communication – written, verbal and/or by phone
Requirements.
•Ability to effectively communicate with members and prescribers while managing multiple software systems
•Receptive to constructive feedback and flexible in adapting to change.
•Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors.

• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Managed complex government contracts, ensuring timely completion and compliance with regulatory requirements.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

• Completed data entry tasks with accuracy and efficiency.
• Scanned documents and saved in database to keep records of essential organizational information.
• Compiled data and reviewed information for accuracy prior to input.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
• Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
• Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
• Enhanced data accuracy by meticulously inputting and validating information from various sources.
• Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
• Corrected data entry errors to prevent duplication or data degradation.
• Maintained files, records, and chronologies of entry activities.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Contributed to a positive work environment by maintaining a professional demeanor at all times.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Complied with all company policies regarding uniform standards, punctuality, and professionalism.
• Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
• Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
• Assisted in training new waitstaff, sharing best practices and improving overall team performance.
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
• Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
• Communicated with kitchen staff to enable accurate food preparation.
• Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Promoted specials or upsold items to increase average check amount.
• Answered customers' questions, recommended items, and recorded order information.