Taima Suleiman
Medford,MA
Summary
Proven to excel in fast-paced environments, I leveraged my cash handling proficiency and exceptional interpersonal skills at Marshalls to enhance customer satisfaction and streamline operations.Specializing in returns, exchanges, and maintaining high standards of cleanliness, my contributions significantly improved store efficiency and customer service metrics.Driven professional successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approache. Friendly and upbeat individual familiar with customer service practices and sales Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Hardworking Cashier Assistant focused on helping team deliver best-in-class customer experiences.
Overview
5
5
years of professional experience
Work History
Floor Associate
Marshalls
Medford, Massachusetts
06.2024 - Current
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Provided assistance to other departments when needed.
- Assisted with unloading trucks when necessary.
- Restocked shelves as needed throughout the day.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
RETAIL CUSTOMER SERVICE REPRESENTATIVE/Cashier Assistant
Le Macaron
Somerville, Massachusetts
05.2022 - Current
- Provided product knowledge to customers on a variety of merchandise.
- Provided excellent customer service by anticipating customer needs and responding promptly to inquiries.
- Worked effectively in team environments to make the workplace more productive.
Drive-Thru Cashier
Dunkin' Donuts
Everett, Massachusetts
09.2019 - 02.2021
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Maintained cleanliness of work area throughout shift.
Education
High School Diploma -
Malden High School
Malden, MASkills
- Shelf stocking
- Cash handling proficiency
- Returns and exchanges
- Display arrangement
- Brand representation
- Workplace safety
- Cleanliness and hygiene
Timeline
Floor Associate
Marshalls
06.2024 - Current
RETAIL CUSTOMER SERVICE REPRESENTATIVE/Cashier Assistant
Le Macaron
05.2022 - Current
Drive-Thru Cashier
Dunkin' Donuts
09.2019 - 02.2021
High School Diploma -
Malden High School