Taimy Garcia
Humble,TX
Summary
Motivated and detail-oriented aspiring IT Support Specialist with a strong interest in troubleshooting and customer-focused technical assistance. While early in my IT career, I bring a solid foundation in computer hardware, Windows environments, and problem-solving gained through self-study, hands-on practice, and supporting others informally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Administrator
SWAAA
Kingwood, TX
06.2020 - Current
- Collaborated with healthcare providers to improve patient care services and communication.
- Managed patient scheduling and appointment coordination to optimize office efficiency.
- Led initiatives to adopt new health information systems, enhancing data management capabilities.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Entered procedure codes and diagnosis codes into medical billing software.
- Trained all new employees on records management system.
- Verified benefits and worked with insurance companies to obtain payments.
Education
Associate of Science -
Strayer University
09-2026
Skills
- Familiarity with Operating Systems
- Windows 10/11
- MacOS
- Hardware
- PC assembly and component installation
- Peripheral setup and troubleshooting
- Basic diagnostics
- Networking
- Setup small home network through Ubiquiti
- Wi-Fi troubleshooting
- Router/Switch basics
- Software & Tools
- Microsoft 365
- Ticketing systems (IssueTrack)
- PowerShell & Command Prompt fundamentals
Certification
CompTIA A+ (in progress)
Languages
English
Spanish
Timeline
Medical Office Administrator
SWAAA
06.2020 - Current
Associate of Science -
Strayer University
Customer Service / Retail Experience
- Medical front desk/Office administration
- Kingwood, TX
- 2020-Present
- Resolved customer concerns with patience and professionalism.
- Managed multiple tasks in fast-paced environments while maintaining accuracy.
- Demonstrated strong communication and problem-solving skills.
- Documented the build process and troubleshooting steps.
PowerShell Basics
- Created simple scripts to automate repetitive tasks such as file organization and system info retrieval.
- Practiced running commands for user management and system diagnostics.
Soft Skills
- Strong communication
- Patience and empathy
- Analytical thinking
- Time management
- Customer service
- Adaptability and willingness to learn