Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
AdministrativeAssistant

Tainan Hoegger

Grantville,GA

Summary

I define myself as an experienced Customer Service representative dedicated to providing quality service with a view to ultimate customer satisfaction. Commitment to establish and maintain excellent communication and relationships with clients. I have over 5 years experience with childcare services and I am looking for an opportunity to expand my abilities and experience in different fields of work. I’m committed to learn new skills to perform new functions and competencies to boost the results of my new work team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Au Pair/Nanny

Cultural Care-McDonough, GA
01.2022 - 12.2023
  • Working as an au pair for almost two years, where I was in charge of taking care of 2 children, driving and picking up the kids from school and other activities, cooking recipes/meal preparation, keeping the children's rooms tidy and clean, doing their laundry, helping the children with their homework, putting the kids to sleep, washing dishes/loading and unloading the dishwasher, cleaning, sweeping, dusting/hoovering, doing the children's washing and putting it away, making the children's beds, tidying the children's rooms, doing a little bit of shopping, looking after pets if necessary, and emptying the rubbish.

Costumer Service Agent

Teleperformace Call Center-Natal, RN
04.2021 - 11.2022
  • In this position, my main role as a customer service agent was receiving complaints about expired or late delivery times, complaints about defects in products offered by the contracting company, and creating requests made by the customer
  • I also developed experience in prospecting and sales segment over call and text (WhatsApp Web).

Assisted classroom teacher

Prefeitura municipal de Natal-Natal, RN
08.2018 - 07.2020
  • As a teacher assistant, I would prepare school resources and support materials for teachers, organize and maintain the classroom environment, help with corrections of activities and tests, accompany students to the bathroom and other places in the institution, provide pedagogical assistance to students with difficulties, monitor meal times, mediate conflicts between students, prevent accidents in the classroom, assist in the adaptation of new students, participate in activities planned and developed by teachers inside and outside the classroom, communicate to the teacher or school management any situations that require special attention, and manage the room in the absence of the teacher.

Customer Service

Teleperformace Call Center-Natal, RN
10.2015 - 08.2018
  • In this position, I would provide excellent service to all customers, respond to customer inquiries in a timely manner, build relationships with customers to ensure their loyalty, use product knowledge to answer customer questions, maintain client contact information and treat client injuries, provide feedback on customer satisfaction surveys, navigate customer service software to track customer interactions, solve customer problems by offering creative solutions, ensure customer satisfaction through dispatch calls and emails
  • I developed cordial communication skills to solve customer problems in the face of conflicts, optimized service time to ensure that as many customers receive your solution as possible, and demonstrated organizational ability in handling the company's operating systems.

Education

GED -

Southern Crescent Technical College
McDonough, GA
12.2023

Skills

  • Communication Skills/ multi language
  • Organizational Skills
  • Time Management
  • Problem Solving
  • Conflict Management
  • Analysis Skills
  • Babysitting
  • Caregiving
  • Experience with special needs Children
  • Toddler Care
  • Infant Care

Certification

  • First Aid Certification
  • Special Education Certification

Additional Information

Experience with special needs children

Languages

Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working

Timeline

Au Pair/Nanny

Cultural Care-McDonough, GA
01.2022 - 12.2023

Costumer Service Agent

Teleperformace Call Center-Natal, RN
04.2021 - 11.2022

Assisted classroom teacher

Prefeitura municipal de Natal-Natal, RN
08.2018 - 07.2020

Customer Service

Teleperformace Call Center-Natal, RN
10.2015 - 08.2018

GED -

Southern Crescent Technical College

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Tainan Hoegger