Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista

Tais Fernandez

Basalt,CO

Summary

Friendly and energetic barista with a solid background at MML Restaurants and a passion for great customer service. Known for making guests feel welcome through clear communication and attention to detail. Comfortable working with espresso machines and helping train new team members to keep things running smoothly. Fluent in Spanish, helping create an inclusive and comfortable environment for everyone.

Overview

3
3
years of professional experience

Work History

Barista

MML Restaurants
06.2024 - 08.2024
  • Prepared and served high-quality coffee beverages to customers.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Operated espresso machines and brewing equipment efficiently.
  • Assisted customers with menu selections and provided recommendations.
  • Collaborated with team members to ensure smooth service flow during peak hours.
  • Followed safety protocols for food handling and equipment operation.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Barista

MML Restaurants
06.2023 - 05.2024
  • Handled cash transactions accurately at point-of-sale systems.
  • Adapted quickly to changing customer demands and preferences.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Back Server

White House Pizza
12.2021 - 05.2022
  • Assisted in delivering food and beverages to guests promptly and efficiently.
  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Supported kitchen staff by restocking supplies and ensuring timely service.
  • Collaborated with team members to streamline service processes during peak hours.
  • Communicated effectively with front-of-house staff to coordinate table settings and orders.
  • Implemented feedback from customers to improve service quality and dining experience.
  • Collaborated with team members to ensure timely service during peak hours, maximizing overall efficiency.
  • Supported servers in managing large parties by coordinating food delivery, keeping tables clean, and maintaining drink refills.
  • Reduced wait times for customers by quickly assessing table readiness and communicating effectively with hosts to ensure efficient seating.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.

Education

Associate of Arts - Cognitive Psychology

Colorado Mountain College
Glenwood Springs, CO
05-2026

High School Diploma -

Roaring Fork High School
Carbondale, CO
05-2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Safe food handling practices
  • Menu memorization
  • Performance improvement
  • Food running
  • Fluent in Spanish
  • Clear communication
  • Multitasking and organization
  • Positive and professional
  • Teamwork and collaboration

Languages

Spanish
Native or Bilingual

Timeline

Barista

MML Restaurants
06.2024 - 08.2024

Barista

MML Restaurants
06.2023 - 05.2024

Back Server

White House Pizza
12.2021 - 05.2022

Associate of Arts - Cognitive Psychology

Colorado Mountain College

High School Diploma -

Roaring Fork High School

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Tais Fernandez