TAISHA RAMPERSAD
Manhattan,NY
Summary
Dynamic Certified Clinical Medical Assistant with a robust foundation in phlebotomy, EKG, specimen processing, and patient care, complemented by extensive experience in administrative and customer service roles. Proficient in executing clinical procedures with precision, maintaining HIPAA-compliant documentation, and fostering patient trust through bilingual (English/Spanish) communication. Adept at streamlining clinical workflows, enhancing patient satisfaction, and supporting healthcare teams in delivering exceptional care. Transferable skills in project management, problem-solving, and multitasking from retail and sales environments ensure seamless integration into fast-paced healthcare settings, driving operational efficiency and patient-centered outcomes.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Metro Pain Specialists
03.2018 - 09.2020
- Performed phlebotomy, EKGs, glucose testing, and pulmonary function tests with precision, ensuring accurate diagnostic outcomes
- Streamlined patient triage by collecting vital signs, medical histories, and preparing patients for procedures, reducing wait times
- Maintained sterile exam rooms and calibrated medical equipment, adhering to infection control protocols to ensure patient safety.
- Processed and labeled specimen, facilitated timely laboratory analysis and physician decision-making.
- Managed front- and back-office operations, including patient scheduling, medical billing, and charting, enhancing clinic efficiency
- Acted as a trusted liaison between physicians and patients, improving communication and patient satisfaction
- Restocked clinical supplies and maintained inventory logs, ensuring uninterrupted workflow in a high-volume medical office.
Customer Service Associate
Walmart
08.2014 - 02.2016
- Provided exceptional customer service in a high-volume retail environment, greeted shoppers, assisted with product inquiries
- Operated cash registers, processed transactions including payments, returns, and exchanges, while maintaining accurate records
- Stocked shelves, organized merchandise displays, and conducted inventory checks to keep the store well-maintained
- Trained new associates on company protocols, product knowledge, and customer interaction best practices, promoted team
- Monitored store areas for safety and compliance, troubleshot operational issues like equipment malfunctions to reduce downtime and enhance workflow.
Sales Associate
Rite Aid
05.2013 - 02.2015
- Delivered customer service by greeting entrants, offering personalized product recommendations, and addressed needs
- Managed cashier operations, handling transactions for prescriptions, retail items, lottery, and tobacco products
- Stocked shelves, replenished inventory, and performed merchandising tasks such as facing products and organizing displays
- Conducted inventory counts, monitored stock levels across departments, and received shipments and store replenishment.
- Resolved customer issues, including returns and inquiries, generated referrals through proactive service and upselling products.
Education
Certified Clinical Medical Assistant - undefined
Bronx Educational Opportunity Center
Bronx, NY06.2025
Certified EKG Technician - undefined
National Healthcare Association
Bronx, NY06.2025
Certified Phlebotomy Technician - undefined
National Healthcare Association
Bronx, NY06.2025
Certified Medical Assistant - undefined
Sanford Brown Institute
New York, NY01.2010
Skills
- Phlebotomy
- EKG
- Vital signs measurement
- Specimen collection
- HIPAA compliance
- Bilingual communication
- Inventory management
- Equipment preparation
- Documentation
- Interpersonal skills
- Problem-solving skills
- Customer service
- Team collaboration
- Staff training
- Patient advocacy
Timeline
Medical Assistant
Metro Pain Specialists
03.2018 - 09.2020
Customer Service Associate
Walmart
08.2014 - 02.2016
Sales Associate
Rite Aid
05.2013 - 02.2015
Certified Clinical Medical Assistant - undefined
Bronx Educational Opportunity Center
Certified EKG Technician - undefined
National Healthcare Association
Certified Phlebotomy Technician - undefined
National Healthcare Association
Certified Medical Assistant - undefined
Sanford Brown Institute
Core Skills And Strengths
- Trained in phlebotomy, EKG, vital signs measurement, and specimen collection through certified programs, ensuring accurate support.
- HIPAA-compliant care with fluent bilingual (English/Spanish) communication skills, effectively engaging diverse patients to build trust.
- Experienced in maintaining clinical and retail environments through inventory management, equipment preparation, and documentation.
- Developed interpersonal and problem-solving skills from retail roles, adept at addressing customer needs and resolving inquiries.
- Excels in collaborating with teams, training staff, and advocating for patients to ensure cohesive and efficient healthcare delivery.