Taisha Williams
Kansas City,KS
Summary
Detail-oriented Quality Assurance Specialist focused on process optimization and operational efficiency. Enhanced compliance with industry standards, contributing to improved customer satisfaction. Demonstrated strong work ethic, adaptability, and exceptional interpersonal skills while mastering new challenges independently.
Overview
8
8
years of professional experience
Work History
FSQR Technician
Cargill
Kansas City, Kansas
12.2023 - Current
- Performed quality checks on products, ensuring compliance with industry regulations.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Conducted internal audits to measure adherence to established QA standards.
- Managed quality control and maintained high level of customer satisfaction.
- Collaborated with team members to streamline production workflows, enhancing operational efficiency.
- Documented processes and procedures for operational consistency and training purposes.
- Implemented routine maintenance schedules for optimal equipment performance.
- Executed tests on newly repaired machinery and equipment to verify proper functionality.
Merchandise Service Coordinator
SYSCO Food Services
Olathe, KS
06.2022 - 11.2023
- Coordinated merchandise planning and inventory management processes for retail operations.
- Analyzed sales trends to optimize product assortment and placement strategies.
- Monitored and adjusted pricing strategies to remain competitive while ensuring profitability.
- Monitored weekly, monthly and quarterly achievement goals.
- Maintained accurate records of inventory transactions within the management system.
Shipping and Receiving Coordinator
Cold Point Logistics
Edgerton, Kansas
11.2019 - 06.2022
- Coordinated inbound and outbound shipments to ensure timely delivery.
- Processed shipping documentation and ensured compliance with regulations.
- Managed daily operations related to freight, including scheduling pickups and deliveries.
- Facilitated effective communication among sales, customer service, and distribution teams to streamline shipping processes.
- Ensured that all necessary paperwork is completed accurately prior to shipment release.
- Tracked shipment progress, informing customers of product availability to enhance satisfaction.
- Conducted regular audits of shipping procedures, ensuring compliance with company policies and identifying areas for improvement.
- Collaborated with warehouse staff to ensure proper packaging and labeling of shipments.
Service Advisor
US Bank Service Center
Overland Park, Kansas
10.2018 - 11.2019
- Explained the features and benefits of products or services offered by the dealership to customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Assisted customers with account inquiries and service requests promptly.
- Guided clients through online banking features and troubleshooting steps effectively.
- Documented customer interactions accurately in the service database system.
- Conducted customer satisfaction surveys to identify areas for service improvement.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ08-2026
Skills
- Quality assurance
- Regulatory compliance
- Data analysis
- Inventory management
- Process documentation
- Team collaboration
- Customer service
Timeline
FSQR Technician
Cargill
12.2023 - Current
Merchandise Service Coordinator
SYSCO Food Services
06.2022 - 11.2023
Shipping and Receiving Coordinator
Cold Point Logistics
11.2019 - 06.2022
Service Advisor
US Bank Service Center
10.2018 - 11.2019
Bachelor of Science - Business
University of Phoenix