Taisha Ferrendelli
Charlotte,NC
Summary
Experienced Project Manager with 10 years of hands-on experience, known for flawless execution and problem-solving skills. Achieved a 98% success rate in completing critical projects within budget and on schedule. Established and enforced standards of excellence, resulting in a 25% increase in client satisfaction. Mentored and guided associates, leading to a 20% increase in productivity. Cultivated innovative ideas that led to a 15% growth in company revenue.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Subsitute EC Teacher
Northeast Middle School
Minthill , NC
2024.03 - Current
- Adapted lesson plans and instructional materials to meet the diverse learning needs of 30 students, including those with Individualized Educational Plans (IEP).
- Administered assessments to evaluate student progress, resulting in a 20% increase in overall test scores.
- Provided constructive feedback to students to support their academic growth, resulting in a 15% improvement in homework completion rates.
- Collaborating with other staff members to support school-wide initiatives and ensure continuity of instruction for students in the absence of the regular classroom teacher.
Professional Services Manager
Sterling Talent Solutions
Independence , OH
2023.06 - 2024.01
- Integrated background screening solutions with HR Information Systems for Fortune 500 clients, resulting in a 20% increase in efficiency in the screening process.
- Successfully migrated data and configured systems, reducing data transfer errors by 15% and ensuring seamless API connections between background screening, Workday, ADP, and Oracle.
- Provided comprehensive training and support to internal teams and clients, resulting in a 35% decrease in user errors and an increase in active users.
- Demonstrated expertise in contract management, ensuring adherence to project timelines and budgets, leading to a 10% increase in project profitability.
- Acted as a trusted advisor to clients, offering strategic insights and recommendations for optimizing background screening processes, resulting in improved compliance and risk mitigation measures.
Senior Director Customer Success Manager
Rectangle Health
Valhalla , NY
2020.07 - 2023.03
- Successfully executed API integration initiatives, resulting in a 30% increase in data exchange efficiency between healthcare software and the payment gateway.
- Managed the launch of scheduling, HIPAA, and OSHA training programs, achieving a 25% reduction in compliance-related incidents among physicians within the first six months.
- Defined and monitored key performance indicators (KPIs) for direct reports, leading to a 20% improvement in customer satisfaction scores and a 15% increase in client retention rates.
- Presented divisional achievements and insights to the executive leadership team, contributing to a 30% increase in customer success divisional budget allocation for strategic initiatives.
- Implemented process improvements that led to a 40% reduction in customer support response times.
- Introduced innovative customer success strategies, resulting in a 15% growth in upsell and cross-sell revenue streams within the first year.
- Mentored and developed direct reports, resulting in a 20% increase in employee engagement scores and a 10% reduction in employee turnover within the customer success management division.
Associate Partner Development Manager
Global Payments (formerly TSYS)
Charlotte , NC
2016.03 - 2020.03
- Collaborated with third-party vendors to integrate healthcare software with payment technologies, facilitating seamless connections between disparate software systems.
- Led cross-functional teams in the development and execution of integration projects, which resulted in a 25% increase in transaction processing efficiency for healthcare staff.
- Developed and maintained comprehensive integration documentation, ensuring consistency and accuracy in the integration process for future projects.
- Proactively identified opportunities for process improvement, leading to implementing automation tools that streamlined integration workflows and reduced manual efforts by 30%.
- Fostered a collaborative working environment with third-party vendors, resulting in a 10% increase in successful integration projects and improved customer satisfaction ratings.
- Recognized for excellence in associate partner development management, contributing to achieving key business objectives and driving revenue growth.
Licensed Mortgage Officer
Montage Mortgage
Charlotte , NC
2015.03 - 2016.02
- Spearheaded projects to optimize loan processes, resulting in a 30% reduction in processing time and a 20% increase in loan approval rates, enhancing overall customer satisfaction.
- Leveraged expertise in mortgage regulations and financial products to drive initiatives, improving efficiency and compliance within the mortgage lending landscape, leading to a 25% decrease in compliance-related incidents.
Personal Banker
Wells Fargo
Charlotte , NC
2014.09 - 2015.03
- Identified and capitalized on opportunities for cross-selling additional banking products or services, resulting in a 20% increase in revenue from existing customers.
- Provided personalized guidance on utilizing online banking tools, leading to a 15% increase in customer adoption rates.
- Proactively identified and reported potential fraud risks on accounts, resulting in a 10% decrease in fraudulent activities and mitigating financial losses.
Education
Some College (No Degree) - Some Credits Towards BA in Political Science
University of North Carolina At Pembroke
Skills
- Leadership
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Consulting
- Documentation
- Risk Management
- Compliance
- Vendor Management
- Customer Success
- Data Analysis
- Communication
- Microsoft Project
- Procurement
- Project Management
- Microsoft Project, Asana, Trello and Jira
- Confluence, SharePoint, and Wiki
- Salesforce
- Collaboration
- Technical Writing
- Project Methodologies (Waterfall, Agile, Scrum, PRINCE2, Kanban, Lean, and Six Sigma)
Certification
- Lean Six Sigma Green Belt | Six Sigma Global Institution
- Scrum Master Training | LearnQuest
- Project Management | Google
- Workday Basics Series | Workday
Timeline
Subsitute EC Teacher
Northeast Middle School
2024.03 - Current
Professional Services Manager
Sterling Talent Solutions
2023.06 - 2024.01
Senior Director Customer Success Manager
Rectangle Health
2020.07 - 2023.03
Associate Partner Development Manager
Global Payments (formerly TSYS)
2016.03 - 2020.03
Licensed Mortgage Officer
Montage Mortgage
2015.03 - 2016.02
Personal Banker
Wells Fargo
2014.09 - 2015.03
Some College (No Degree) - Some Credits Towards BA in Political Science
University of North Carolina At Pembroke
- Lean Six Sigma Green Belt | Six Sigma Global Institution
- Scrum Master Training | LearnQuest
- Project Management | Google
- Workday Basics Series | Workday
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