Taisha Ferrendelli
Charlotte,NC
Summary
Experienced Project Manager with 10 years of hands-on experience, known for flawless execution and problem-solving skills. Achieved a 98% success rate in completing critical projects within budget and on schedule. Established and enforced standards of excellence, resulting in a 25% increase in client satisfaction. Mentored and guided associates, leading to a 20% increase in productivity. Cultivated innovative ideas that led to a 15% growth in company revenue.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Subsitute EC Teacher
Northeast Middle School
Minthill, NC
03.2024 - Current
- Adapted lesson plans and instructional materials to meet the diverse learning needs of 30 students, including those with Individualized Educational Plans (IEP).
- Administered assessments to evaluate student progress, resulting in a 20% increase in overall test scores.
- Provided constructive feedback to students to support their academic growth, resulting in a 15% improvement in homework completion rates.
- Collaborating with other staff members to support school-wide initiatives and ensure continuity of instruction for students in the absence of the regular classroom teacher.
Professional Services Manager
Sterling Talent Solutions
Independence, OH
06.2023 - 01.2024
- Integrated background screening solutions with HR Information Systems for Fortune 500 clients, resulting in a 20% increase in efficiency in the screening process.
- Successfully migrated data and configured systems, reducing data transfer errors by 15% and ensuring seamless API connections between background screening, Workday, ADP, and Oracle.
- Provided comprehensive training and support to internal teams and clients, resulting in a 35% decrease in user errors and an increase in active users.
- Demonstrated expertise in contract management, ensuring adherence to project timelines and budgets, leading to a 10% increase in project profitability.
- Acted as a trusted advisor to clients, offering strategic insights and recommendations for optimizing background screening processes, resulting in improved compliance and risk mitigation measures.
Senior Director Customer Success Manager
Rectangle Health
Valhalla, NY
07.2020 - 03.2023
- Successfully executed API integration initiatives, resulting in a 30% increase in data exchange efficiency between healthcare software and the payment gateway.
- Managed the launch of scheduling, HIPAA, and OSHA training programs, achieving a 25% reduction in compliance-related incidents among physicians within the first six months.
- Defined and monitored key performance indicators (KPIs) for direct reports, leading to a 20% improvement in customer satisfaction scores and a 15% increase in client retention rates.
- Presented divisional achievements and insights to the executive leadership team, contributing to a 30% increase in customer success divisional budget allocation for strategic initiatives.
- Implemented process improvements that led to a 40% reduction in customer support response times.
- Introduced innovative customer success strategies, resulting in a 15% growth in upsell and cross-sell revenue streams within the first year.
- Mentored and developed direct reports, resulting in a 20% increase in employee engagement scores and a 10% reduction in employee turnover within the customer success management division.
Associate Partner Development Manager
Global Payments (formerly TSYS)
Charlotte, NC
03.2016 - 03.2020
- Collaborated with third-party vendors to integrate healthcare software with payment technologies, facilitating seamless connections between disparate software systems.
- Led cross-functional teams in the development and execution of integration projects, which resulted in a 25% increase in transaction processing efficiency for healthcare staff.
- Developed and maintained comprehensive integration documentation, ensuring consistency and accuracy in the integration process for future projects.
- Proactively identified opportunities for process improvement, leading to implementing automation tools that streamlined integration workflows and reduced manual efforts by 30%.
- Fostered a collaborative working environment with third-party vendors, resulting in a 10% increase in successful integration projects and improved customer satisfaction ratings.
- Recognized for excellence in associate partner development management, contributing to achieving key business objectives and driving revenue growth.
Licensed Mortgage Officer
Montage Mortgage
Charlotte, NC
03.2015 - 02.2016
- Spearheaded projects to optimize loan processes, resulting in a 30% reduction in processing time and a 20% increase in loan approval rates, enhancing overall customer satisfaction.
- Leveraged expertise in mortgage regulations and financial products to drive initiatives, improving efficiency and compliance within the mortgage lending landscape, leading to a 25% decrease in compliance-related incidents.
Personal Banker
Wells Fargo
Charlotte, NC
09.2014 - 03.2015
- Identified and capitalized on opportunities for cross-selling additional banking products or services, resulting in a 20% increase in revenue from existing customers.
- Provided personalized guidance on utilizing online banking tools, leading to a 15% increase in customer adoption rates.
- Proactively identified and reported potential fraud risks on accounts, resulting in a 10% decrease in fraudulent activities and mitigating financial losses.
Education
Some College (No Degree) - Some Credits Towards BA in Political Science
University of North Carolina At Pembroke
Skills
- Leadership
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Consulting
- Documentation
- Risk Management
- Compliance
- Vendor Management
- Customer Success
- Data Analysis
- Communication
- Microsoft Project
- Procurement
- Project Management
- Microsoft Project, Asana, Trello and Jira
- Confluence, SharePoint, and Wiki
- Salesforce
- Collaboration
- Technical Writing
- Project Methodologies (Waterfall, Agile, Scrum, PRINCE2, Kanban, Lean, and Six Sigma)
Certification
- Lean Six Sigma Green Belt | Six Sigma Global Institution
- Scrum Master Training | LearnQuest
- Project Management | Google
- Workday Basics Series | Workday
Timeline
Subsitute EC Teacher
Northeast Middle School
03.2024 - Current
Professional Services Manager
Sterling Talent Solutions
06.2023 - 01.2024
Senior Director Customer Success Manager
Rectangle Health
07.2020 - 03.2023
Associate Partner Development Manager
Global Payments (formerly TSYS)
03.2016 - 03.2020
Licensed Mortgage Officer
Montage Mortgage
03.2015 - 02.2016
Personal Banker
Wells Fargo
09.2014 - 03.2015
Some College (No Degree) - Some Credits Towards BA in Political Science
University of North Carolina At Pembroke
- Lean Six Sigma Green Belt | Six Sigma Global Institution
- Scrum Master Training | LearnQuest
- Project Management | Google
- Workday Basics Series | Workday
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