Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Taitiana Lane

Omaha,NE

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Advisor 1 /Call Center Customer Service Representative

Northend Teleservices
05.2024 - 06.2025
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Conducted thorough reviews of borrower accounts, identifying errors and rectifying issues promptly.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols when handling student records or personal data.

Mobile Sales Expert

OSL Retails Sales
01.2022 - 05.2024
  • Collaborated with team members to exceed monthly sales goals consistently.
  • Streamlined store operations by implementing efficient inventory management practices.
  • Developed tailored marketing strategies to drive foot traffic during promotional events successfully.
  • Achieved sales targets by staying updated on the latest mobile products and trends.
  • Educated customers on device features, benefits, and proper usage for optimal results.

Online Personal Shopper

Walmart
09.2021 - 01.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.

Education

Bachelor of Science - Health Administration/Management

Nebraska Methodist College
Omaha
05-2029

Skills

  • Analytical thinking
  • Time management
  • Critical thinking
  • Written communication

Certification

  • CNP - Certified Notary Public

Timeline

Advisor 1 /Call Center Customer Service Representative

Northend Teleservices
05.2024 - 06.2025

Mobile Sales Expert

OSL Retails Sales
01.2022 - 05.2024

Online Personal Shopper

Walmart
09.2021 - 01.2022

Bachelor of Science - Health Administration/Management

Nebraska Methodist College

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