Taiwan Rhynes
Atlanta,GA
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
20
20
years of professional experience
Work History
Transportation Specialist
Uber, Uber Eats
11.2022 - 11.2024
- Assessed customer needs and provided customized solutions for freight transport requirements.
- Monitored driver performance to ensure compliance with safety regulations and company policies.
- Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
- Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
- Performed fuel, oil and fluid checks, external washing, and cabin cleaning.
- Drove trucks and other vehicles to deliver products and cargo according to strict delivery schedules and routes.
- Monitored passenger safety during routes and enforced regulations to maintain best-in-class safety and service levels.
- Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
- Resolved customer complaints related to shipment delays or damages in an effective manner.
- Communicated regularly with customers regarding changes in routes or estimated delivery times.
Store Manager
Home Goods
Conyers, Georgia
09.2012 - 11.2022
- Structured HR consulting services to support clients during organizational developments and changes.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented efficient systems for tracking stock movement.
- Trained and mentored associates to teach daily tasks and procedures.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Planned special promotions or discounts based on market trends.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Assistant Store Manager
Home Goods Warehouse
Flowery, Georgia
08.2007 - 09.2012
- Formed and sustained strategic relationships with clients.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Coached and developed store associates through formal and informal interactions.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cash handling processes to ensure accuracy of transactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided training to new employees on company policies and procedures.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Bell Attendant
Omni Hotel at CNN Center
Atlanta, GA
06.2004 - 08.2007
- Processed check-ins and check-outs efficiently while maintaining accuracy in billing procedures.
- Responded to guest complaints in a courteous manner while resolving issues quickly and effectively.
- Completed baggage insurance forms.
- Attached claim checks to bags to efficiently store and organize luggage.
- Conducted safety inspections on all equipment used by bell attendants on a daily basis.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Worked closely with other departments within the hotel to ensure smooth operations.
- Delivered packages, messages and other items to guest rooms.
- Discussed guest issues with front desk manager to devise speedy resolutions.
- Utilized portable equipment to take luggage from guests and transport bags to hotel rooms.
- Managed the flow of traffic at the front desk during peak times.
- Assisted guests with disabilities in safely maneuvering through lobby and accessing hotel rooms.
- Reported room or property issues to maintenance staff for repairs.
- Hailed taxis and arranged comfortable transportation for hotel guests.
- Assisted guests with luggage storage and retrieval.
Education
High School Diploma -
Lowndes High School
Valdosta, GA05-1994
Bachelor of Science - Middle School Education
Fort Valley State University
Fort Valley, GA05-1994
Skills
- Store operations oversight
- Operational budgeting
- Personnel development
- Hourly shift management
- Team building
- Verbal and written communication
- Goals and performance
- Retail merchandise quality standards
- Store merchandising
- Team development
- Multitasking and organization
- Merchandise planning
Timeline
Transportation Specialist
Uber, Uber Eats
11.2022 - 11.2024
Store Manager
Home Goods
09.2012 - 11.2022
Assistant Store Manager
Home Goods Warehouse
08.2007 - 09.2012
Bell Attendant
Omni Hotel at CNN Center
06.2004 - 08.2007
High School Diploma -
Lowndes High School
Bachelor of Science - Middle School Education
Fort Valley State University