TAIWO FASHINA
Staten Island
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
OPWDD
03.2022 - Current
- Supervised daily operations and ensured compliance with safety protocols.
- Trained and mentored new staff on operational procedures and best practices.
- Coordinated team schedules to optimize staffing levels and workflow efficiency.
- Implemented process improvements that enhanced service delivery and client satisfaction.
- Monitored program activities to ensure adherence to organizational policies and standards.
- Conducted performance evaluations to support employee development and accountability.
- Resolved conflicts among staff, fostering a collaborative work environment.
Direct Support Professional
OPWDD-Staten Island DDSO
03.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Scheduled daily and weekly care hours for client caseload.
Shift Supervisor
Eden 2 Programs
05.2018 - 04.2023
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
Security Officer
USSECURITY ASSOICIATE
04.2018 - 09.2019
- Kept team compliant with security protocols and appearance standards.
- Recorded incident reports with detailed accounts of occurrences.
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Monitored video surveillance feed and system alerts for suspicious activity.
- Submitted documentation for weekly payroll, managed and enforced policies.
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
VA06-2027
Bachelor of Arts - Sociology And Anthropology
College of State Island
New York05-2025
High School Diploma -
Living Spring Comprehensive College
Nigeria11.2004
Skills
- Critical Thinking Skills
- Patient Assessments
- Patient Care and Monitoring
- Customer Service
- Verbal and Written Communication
- Healthcare Operations
- Patient Rapport
- Patient Records Management
- Administrative Supervision
- Staff management
- Customer-oriented
Certification
- AMAP CERTIFICATION
- CPR
Timeline
Shift Supervisor
OPWDD
03.2022 - Current
Direct Support Professional
OPWDD-Staten Island DDSO
03.2022 - Current
Shift Supervisor
Eden 2 Programs
05.2018 - 04.2023
Security Officer
USSECURITY ASSOICIATE
04.2018 - 09.2019
Bachelor of Arts - Sociology And Anthropology
College of State Island
High School Diploma -
Living Spring Comprehensive College
Master of Arts - Clinical Mental Health Counseling
Liberty University