Susan Lee
Grayslake,USA
Summary
Results-driven professional with experience in account management and customer service. Skilled in building client relationships, resolving issues, and driving results through collaboration and adaptability. Reliable, detail-oriented, and consistently effective in fast-paced, goal-driven environments.
Overview
26
26
years of professional experience
Work History
Corporate Account Representative
Stericycle Inc
Bannockburn, USA
07.2025 - 10.2025
- Handling old and new systems for billing, returned products to issue credits, processing mail back accounts for major affiliated accounts and supporting account manager's assistance.
- Also, processing products returned for sharps containers, medical equipment and returning labels.
Customer Service Representative
Stericycle Inc
Bannockburn, USA
02.2009 - 07.2025
- Answers and process customer inquiries received through the Computer Telephony Integration system, mail, or email in a timely manner.
- Works closely with transportation dispatchers scheduling medical waste pick up service for the customer.
- Handles inquiries on invoices, payments, credit memos and refunds.
- Offers to increase sales in products and services to ensure compliance.
- Contributes feedbacks to management to enhance the quality of customer service and efficiencies.
Customer Service Representative
Expereint Inc
Vernon Hills, USA
11.1999 - 12.2008
- Answered and processed block hotel reservations and registrations for convention attendees & exhibitors through Computer Integrated systems.
- Handled invoice inquiries & confirm sub-block reservation & registration for continuing education.
Correspondence Agent
Expereint Inc
Vernon Hills, USA
11.1999 - 12.2008
- Process daily email or fax requests regarding convention attendee's hotel reservations, registrations for courses, special events and cancellations.
Internet Department Representative
Expereint Inc
Vernon Hills, USA
11.1999 - 12.2008
- Processed on-line hotel reservations and course or special events.
- Also, responded online request and general questions regarding attendee's conventions through on-line chat room.
Education
HTML language - Computer Internal functions, Comprehensive Database
College of Lake County
Grayslake, IL12.2002
English (I & II), Introduction of Computer Science, Speech, Psychology, Geography, Accounting (I & II), Physical Ed. (Tennis)
Cuyahoga Community College
Cleveland, OH08.1993
Computer Science (Basic I & II), Economics (I & II), Health Ed., Geology
Youngstown State University
Youngstown, OH12.1985
English, General Chemistry (I & II), Calculus (I & II), Sociology, Philosophy
University of Loyola
Chicago, IL08.1983
High School Diploma -
Mather High School
Chicago, IL01.1980
Skills
- MS Word
- Customer service
- Customer relationship management
- Excel
- Access
- PowerPoint
- Adaptability to master new software and operating systems
Languages
Korean, Native or Bilingual
Timeline
Corporate Account Representative
Stericycle Inc
07.2025 - 10.2025
Customer Service Representative
Stericycle Inc
02.2009 - 07.2025
Customer Service Representative
Expereint Inc
11.1999 - 12.2008
Correspondence Agent
Expereint Inc
11.1999 - 12.2008
Internet Department Representative
Expereint Inc
11.1999 - 12.2008
HTML language - Computer Internal functions, Comprehensive Database
College of Lake County
English (I & II), Introduction of Computer Science, Speech, Psychology, Geography, Accounting (I & II), Physical Ed. (Tennis)
Cuyahoga Community College
Computer Science (Basic I & II), Economics (I & II), Health Ed., Geology
Youngstown State University
English, General Chemistry (I & II), Calculus (I & II), Sociology, Philosophy
University of Loyola
High School Diploma -
Mather High School