Taiwo Omojuwa
Richmond,USA
Summary
Detail-oriented and highly motivated accounting graduate with foundational experience in payroll management, financial reporting, and general accounting principles. Equipped with a solid academic background in accounting and hands-on experience in managing financial processes, I am eager to contribute to a dynamic accounting team. Proficient in using accounting software and advanced Excel, with strong analytical and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Resolution Specialist
Walmart Inc.
Bentonville, Arkansas
11.2023 - Current
- Resolved customer inquiries related to gift cards, ensuring accurate issue resolution and maintaining high levels of customer satisfaction.
- Tracked and reported common issues to improve customer service processes.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed escalated issues to ensure timely and satisfactory resolutions for customers.
- Utilized Walmart's customer service software to track and document interactions efficiently.
- Provided training and support to new team members on customer service practices.
- Updated knowledgebase documents regarding commonly encountered problems or questions.
Accounting and Payroll Assistant
JB Construction Services
10.2016 - 05.2020
- Assisted in payroll processing for all employees, ensuring accuracy and compliance with regulations, resulting in timely and error-free payroll cycles.
- Supported the preparation of financial statements and reports, providing insights for management review.
- Maintained accounting records and documentation, ensuring accurate financial reporting.
- Assisted in coordinating with external auditors during annual audits, addressing discrepancies and ensuring compliance.
- Process payroll for hourly and salaried employees using payroll software.
- Maintain employee records and update changes in personal information.
- Assist in preparing payroll reports for management review.
- Respond to employee inquiries regarding payroll-related issues effectively.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Generated employee paychecks and direct deposit payments in a timely manner.
- Updated payroll system with new hire information including benefits deductions.
Education
Master of Science - Business Administration Tax
University of Cincinnati
Cincinnati, Ohio08-2025
Bachelor of Science - Accounting
Lead City University
Nigeria01.2012
Skills
- SAP
- QuickBooks
- Payroll management
- General ledger
- Reconciliation
- Advanced Excel
- Microsoft Office Suite
- SQL
- Data analysis
- Budgeting
- Financial forecasting
- Attention to detail
- Problem solving
- Team collaboration
- Effective communication
- Compliance auditing
- Call center experience
- Multitasking and prioritization
- Understanding customer needs
- Order and refund processing
- Transaction processing
- Record keeping
- Microsoft office
Affiliations
Accounting Society, Lead City University, Member
Languages
English, Fluent
Timeline
Customer Service Resolution Specialist
Walmart Inc.
11.2023 - Current
Accounting and Payroll Assistant
JB Construction Services
10.2016 - 05.2020
Master of Science - Business Administration Tax
University of Cincinnati
Bachelor of Science - Accounting
Lead City University