Taiya Ray
Fort Worth
Summary
Customer-focused professional with experience in healthcare and high-volume service environments. Currently working at Texas Health Resources, providing direct patient support through meal delivery and attentive service. Strong communication, multitasking, and problem-solving skills with a proven ability to create positive experiences and maintain efficient operations.
Overview
6
6
years of professional experience
Work History
Host/Hostess (Food Service)
Texas Health HEB
2025.05 - Current
- Deliver patient meals and ensure timely, accurate food service
- Communicate with patients to confirm meal selections and dietary needs
- Maintain cleanliness and organization of food service areas
- Provide friendly, attentive service to enhance patient experience
- Collaborate with kitchen and healthcare staff to ensure quality care
Work From Home Customer Service Representative
UGG
2022.02 - 2024.03
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Processed orders accurately using CRM systems, ensuring timely delivery to customers.
- Trained new staff on customer service protocols, fostering a supportive learning environment.
Receptionist
Planned Parenthood
2021.11 - 2022.12
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers for enhanced service delivery.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Assisted in training new staff on office protocols and customer service best practices.
Cashier
Walmart
2020.03 - 2021.10
- Managed cash register, ensuring balanced drawers at beginning and end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
No Degree -
Texas Wesleyan University
Fort Worth, TXSkills
- Customer Service & Patient Care
- Communication Skills
- Organization & Multitasking
- Conflict Resolution
- Office Software & Systems
- Remote Work Tools
- Team Collaboration
- Attention to Detail
Timeline
Host/Hostess (Food Service)
Texas Health HEB
2025.05 - Current
Work From Home Customer Service Representative
UGG
2022.02 - 2024.03
Receptionist
Planned Parenthood
2021.11 - 2022.12
Cashier
Walmart
2020.03 - 2021.10
No Degree -
Texas Wesleyan University